bob smith review about company Horsforth Heating & Bathrooms

After Horsforth Heating and Bathrooms completed work on our house it was noticed that the boiler flue had no cover and the gas pipe had been run across our back door threshold. I know very little about gas fitting but this caused me some concern regarding safety issues (see last picture in photo file). When Horsforth Heating and Bathrooms returned our house key I enquired about the safety aspects of not having a cage on our boiler flue and having a gas pipe running across our threshold. I was informed by Horsforth Heating and Bathrooms that it was our responsibility to fit a flue cage cover and to box the gas pipe in. After speaking to Gas Safe they informed me that it was the fitting contractor’s responsibility to fit a flue cage cover and, to box in the gas pipe at the door threshold to protect it from mechanical damage. We sent an email to Horsforth Heating and Bathrooms 18/03/2011 at 19:05: “I believe that you are responsible for making our outside gas pipe below our access door safe. You also need to place a cage on our boiler flue. I have been informed that both works need to be completed at no extra cost to us. Please could you arrange a time/date to complete your work?” To date we have received no reply. We would have pursued this issue with Gas Safe as advised by them if these issues were not resolved. Due to time restraints and as we felt that this was not only possibly unsafe but also an eye sore (in my opinion) we paid another contractor to reroute the gas pipe and to fit a flue cage cover. This was a very disappointing end to our involvement with Horsforth Heating and Bathrooms.