Paul Slavin review about company Horsforth Heating & Bathrooms

Terrible company stay well clear & look elsewhere. We bought heating cover via Groupon. We paid for a full years cover upfront. In April 2013 we had a fault with our system we called Horsforth heating who came out to look at our system. It needed a new 3 way valve & main pcb for the boiler. They said they needed to come back & fit the parts also that they were covered under our service plan. The engineer said he'd call to arrange another appointment no one called we called them & on two seperate occasions booked appointments that they didnt attend or contact us to say they wouldnt attend. So we sat at home waiting for them to visit. We eventually received an email saying that as we had cancelled our direct debt (as we didnt want a 2nd years coverage) & hadnt notified them this cancelled our cover even though we'd paid upfront & were still within date. The only way we could get it fixed via them was to take out cover at full & very high price for another year. They attempted to hold us to ransom if you see any offers with them via Groupon dont bother steer well clear