JD Precision Plumbing Services

Update: Just want to say that a year later I am continuing to find the customer service of this company to be simply outstanding. I have definitely found a plumbing company for life. Highly recommend! Everything you want in a company. Ready availability. Great communication. Integrity. Stands by their work. We had a water installation that ran into several issues. Had great interactions with the owner who did not change the rate when some work needed to bring our system to code was left off the estimate accidentally and with our tech David who diligently helped resolve some issues that arose with our installation. Will be our plumbing company for the future.

I'd like to share my experience with JD Precision Plumbing .... NOT GOOD! I called and made an appointment, was given a time window of 11am-2pm, with 30-minute advance call to let me know they were on the way. All sounded good. I made arrangements to be at the house by 11am to wait for them. After waiting until 1:30pm they still hadn't shown, so I called to make sure they were still coming. They said they were backed up, so had moved my time slot to 3pm to 6pm. But, they didn't bother to pay me the courtesy of a phone call to let me know that. Their attitude over the phone was "what's the big deal?" They get a solid F from me for not showing up when they said they would, and an F for customer service for not calling and telling me they were not coming and an attitude of "no big deal".

JD Precision Plumbing has exceeded all my expectations each time I’ve used them. Every person I’ve interacted with from their receptionist to their technicians has provided the highest Customer Service. If you want honest, professional, knowledgeable, friendly customer service, this is where you go. Thanks to Dalton last Monday and the latest experience was today...where I was racing home because my neighbor called to let me know there was water pouring out of my front yard. By the time I got home, JD’s tech had already gone to my backyard and figured out it was water from my neighbors pool! He went so far as to go over there to make sure they knew. All of this before I even got home!

I have used several different plumbing companies over 38 years of owning and operating businesses. I have never had as good an experience as I did with JD Precision Plumbing. On time, fair price, they did what they said and they did it well. Good job JD!

Other plumbing businesses we're trying to charge me a crazy amount for a stoppage. These guys were really nice and you could tell they weren't trying to rack up a big bill on you. I'll ALWAYS be using their services in the future. Customer centered businesses are smart! They might not be making as much as the places that rip you off but they will have more loyal customers which equals more money. A good business owner gets that!