- Country: USA
- State: Texas
- City: El Paso
- Address: 5430 Rosa Ave, El Paso, TX 79905, USA
- Store
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: 8:00 AM – 2:00 PM
- Sunday: Closed
I called and they sent someone out within an hour and a half. The two men were very courteous and professional. They did a great job, quick and clean. I asked and also recieved a senior discount. Thanks Pronto.
The receptionist who answered was very courteous and calm. The only guff I can give this place is that they do charge 65 dollars to come out and give an estimate on the job. They do credit those $65 towards the job if you accept their estimate otherwise you're out $65.
Have been using Pronto Plumbers for every plumbing need for years. Very professional service and great work.
Called Pronto Plumbing to get an estimate on an emergency plumbing job. Another plumber was at the house looking at theleak. Pronto drove by. We thought they would come back when the other plumber was gone but they never did. When we called the office, we were told we already had another plumber and they would not be coming back out. The receptionist was very rude and did not offer to reschedule. I told her the company had very poor customer service and that I would be sure to write about this experience in a review so here it is.
Yesterday the sink in the little bathroom 'died'...*nothing* going down. Used the half bottle of Liquid Plumber I had, waited, followed by boiling water....nothing. Bailed everything out. This morning I bought a bottle of draino...used 1/2, waited, followed by boiling water. Nothing. Used other half, waited, following by boiling water. Nothing. Went to lunch at 11:30, home at 1 PM...still standing dirty water in sink. Called the plumber. He got here at 2...and we found the sink was TOTALLY CLEAR. Little guy called the office to find out how much to charge for the trip. They said 'nothing' because I'm a regular customer. I'm blown away