A Buckeye Rooter Sewer & Drain Service

I made an appointment to have my gas stove connected. The appointment was supposed to be at 10 AM. No body showed up, and I did not receive a phone call informing me that the plumber would be delayed. I called the company at 12 PM, 2 PM, and 3 PM to inquire about when the plumber would show up. Each time the receptionist told me someone would be calling me with an ETA. I never received a call. I called them one last time at 4 PM and the call went straight to VM. Terrible customer service, I highly recommend using another company.

I used this company until this past experience. Within less than a year of service they increased their price 75% for the exact same sevice, that took the same amount of time . I signed the invoice assuming when I called the office they would rectify the problem. I immediately called the office 2 times and nobody called me back. Finally on the 3rd call after they charged my card , I spoke to someone who had no intention of listening to my complaint. At the beginning of conversation he told me he didn't own the business. Then he said he did own the business, and then by the end of conversation he claimed he owned half of the business (what???). He then told me "you're pissing me off " and hung up on me! Finally, instead of charging the invoice price. They rounded my bill to the nearest dollar They also added On the invoice No Warranty! I Do NOT RECOMMEND THIS COMPANY My advice, if you think something isn't right don't sign for anything because they are not on your side . I never thought a company would increase their price 75%.

Made an appointment for Monday for them to come out between noon and two. When no one showed up we called. They sent out a different gentleman then who was supposed to come. Showed up about 3:30. Proceeded to get out equipment to unclog drain. Equipment broke as using it. Contacted his boss who informed him to try a different method. Did not even have a hose or proper equipment. Clearly did not know what he was doing. Gave myself and husband different prices for the same things. Ended up charging us a $65 Service fee for something he did not fix. When contacting the company to ask what in the world was going on .... response was well he called me 25 times while he was out there. My question was why did he have to call you 25 times if he knew what he was doing. Why did we receive different pricing? Why did he not even know the direction of the piping? Why did the equipment fail? Why did he not have proper equipment with him? Gave them an opportunity to fix the situation by sending someone else out they chose not to. I would not use this company. The only good thing I have to say is the kid was polite. Oh but wait he forgot his equipment and had to come back LOL.