- Country: USA
- State: New Mexico
- City: Santa Fe
- Address: 858 St Michaels Dr, Santa Fe, NM 87505, USA
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
This Company is A-1 in every respect, from the office staff to the leak detecting techs. They are punctual, highly skilled, well-informed, took the time to carefully explain my options and were very fairly-priced. Jonathan did a fantastic job in detecting a tricky, underground leak in our main water line. ALD also replaced my 80 foot water line. The crew--Dave, Brian and another young man--worked tirelessly to restore my water service. They did a great job, and although the job took longer than expected, and required the rental of additional heavy equipment, they stuck to their original estimate, showing honesty and integrity. I recommend them without reservation.
As a homeowner, hearing that you have a leak in your mainline is stressful. On August 8, the leak detection crew arrived to pinpoint the leak. That team indicated that the leak was underneath my bathroom floor on the main line. On August 13, a crew arrived to fix it. They ripped through the tile in my bathroom only to discover there were no pipes there! They needed to call in another team. They found the leak behind the wall of my master bedroom. Unfortunately, a leak was still present after that date. They honored their warranty on labor and returned to fix the second leak. What prevents me from giving this a higher rating is that the owner treated me as if I were trying to cheat him out of money and did not once apologize or offer to compensate me for their original mistake that caused my bathroom to be ripped up. Honesty is such a valuable asset in any business, especially these days when news of scams run rampant. Trust is important when hiring contractors to work on your home. in this case, I trusted them to find the leak ($380) and then repair it ($1999) and that first crew caused a lot of unnecessary damage that they seemed to just blow off. The leak never ceased, not even for a day. It lessened substantially but it is an ongoing problem.
Robert tafoya came out and found leak really quick. Good job!
For anyone currently experiencing the heartache and confusion associated with how to resolve a water leak (within or thru your floor slab) I strongly encourage you to contact American Leak Detection (ALD) of Albuquerque and request the support of Leak Detector Technician Justin Mazuranich. I just had the benefit of encountering leak detection services provided by Mr. Mazuranich that "defined the bar" for timeliness, Subject Mater Expertise, and Professionalism. Call ALD. Request Mr. Mazurancih. End the heartache, frustration, and confusion a homeowner simply does not deserve to have to deal with on their own.
They were very responsive, and their technician, Ron, was knowledgeable, friendly and courteous. I highly recommend them.