TLC Plumbing Heating Cooling

I recently needed my thirteen year old water heater replaced. Anyone who have been in the situation of needing work or services done will understand how daunting it is in trying to find a reputable company to perform work. As a homeowner you want quality work at a reasonable cost. I initially went online to research by reading reviews of the various companies in my area. I had submitted inquiries online. Eventually I called TLC in Rio Rancho after getting a reference from a colleague. I spoke with Mark the estimator on the phone and explained what I needed and sent him a picture of the current unit. After agreeing on the proposed work and the cost I scheduled for the following day. Lawrence S. was the technician assigned for my water heater replacement. He was on time and performed the work. I would like to commend Lawrence for his professionalism and attention to detail throughout the entire process. He is very meticulous in his work which made me reassured that I had made the right decision by choosing TLC. He stayed after 6:30pm until work was completed. Job was not rushed. I’m not one to write a review but I feel this needed to be recognized.

Twisted out my outside hose faucet and had no water in the house until the issue was fixed. Called TLC early Saturday morning, and the plumber was out at my place within 40 minutes to start working on the issue. Was impressed not just by the quality of the repair was done, but with reliability considering the urgency of the situation!

Maybe this is a fluke, but we were very disappointed in the professionalism and customer service provided by TLC. The two plumbers who arrived to install new faucets in our bathroom shouted to each from inside the house to outside the house while working. Our daughter was at our home at the time and she’s a very laid back person, but even she said it was inappropriate. We live in a townhouse and I fully expect to hear from my neighbors or the HOA because of the unnecessary noise. Furthermore, the sheet rock guy who TLC was supposed to make arrangements with was a no show. TLC was supposed to get back to us about this and never did. When I called the TLC office to complain about the lack of professionalism and the dropped ball with the sheet rock guy, I was met with utter indifference. Given the high ratings provided by other customers, which I checked before calling TLC, I was surprised by our experience. Like I said, maybe it was a fluke, but I won’t be calling them back for any future plumbing needs.

I needed my Residence Air Ducts Cleaned and TLC is my go to Plumbing for All my Heating & Refrigerated Air Conditioning Maintenance . The Technician Douglas Arrived on time and was very Courteous, Respectful and concerned for my problem I needed to get this Air Duct Cleaned . He went right to work cleaning my Registers as he took them off and the wall around the Register. Impressive. The amount of debris he got out of the Air Duct was Amazing to see ! As with every else they do for me for my Maintenance needs Douglas did an EXCELLENT JOB!! I HIGHLY RECOMMEND TLC ! Thank You Once Again ! Tom P

We changed over from a swamp cooler to refrigerated air. Carlos and his crew did a fantastic installation. He always keep us up to date during the installation. He always had ti.e for our questions. Just a great experience. We will be highly recommending TLC to our friends.