AAA Dunlaps Service Network

My father passed away in January and I called this place when I came up to handle the estate in April. I found the dishwasher not working and called this place and set up a visit. They were not able to come while I was in town (I live in N.C.), so I made arrangements with the neighbor to meet them and let them in. That morning I spoke with someone at the business and made sure they had all of my contact info to call me after they knew what was wrong. I never heard from them that day or after. Fast forward 3 weeks, they called me today to collect on the diagnosis fee. When I said I never heard from anyone, the lady apologized but never once offered to find out anything or see if I wanted to correct the problem. She did very promptly take my payment however. The entire process was very unprofessional and they obviously had my phone number to get my money, but never to talk to me about the problem. The only way I knew they had even showed up was thanks to he neighbor. Avoid if at all possible.

Broken A/C unit in this heat wave is not good with a pregnant wife. Called them and said they could come out day of but it was too expensive for me. Had to work but they stayed in contact with me all monday. It wasnt a big fix and a bit expensive but when its an unexpected event, good to know they have the time to get someone out. Ive dealt with other companies that dont even get back to me for a couple days.

I called Dunlaps in the middle of a very hot week with a broken A/C unit. All other places I called had a week wait but luckily Dunlaps was able to send out someone the same day I called. I am a new homeowner and I asked my repairman, Tim, a lot of questions on how to properly maintain the furnace/AC and what are some simple things to look for that could go wrong are, how to fix them, etc. Tim was great and was very friendly, helpful, and informative. I feel like I learned a lot and as a new homeowner, I appreciated that.

Even if they fixed my dryer, they are completely overpriced. They said the 69 usd was going to be waived if I did accept the fix... well that is the problem, the fix was replacing a part that literally costs 49 usd in Amazon (original spare), and a job that took 15 minutes. The total bill was 256!!!! I am ok with paying to a technical guy to get the job done, but 210 usd for labor for 15 minutes work is plainly a rip off!!!

BUYER BEWARE - I am stunned this place has more than a 2 star rating. They wanted $367 to fix an actuator lever on a refrigerator. The part costs 50. Fixing it would surely take someone less than 10 minutes. They didn't have the part in the truck even though the person answering the phones assured me they would. They charged me 50 to come out and give me this upsurd estimate, even though they could have easily provided on the phone. This may officially be the biggest scam I have ever encountered.