- Country: USA
- State: Michigan
- City: Plymouth
- Address: 41200 Joy Rd, Plymouth, MI 48170, USA
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: 9:00 AM – 1:00 PM
- Sunday: Closed
Puckett has been my go-to company for years and I couldn’t be more satisfied! They’re always responsive, timely, and professional. They have always done their best to fit me into their busy schedules, and have yet to find a problem in my home that they couldn’t fix. Highly recommend!
Quick, clean and propfessional extremely pleased with the entire process! Thank you!
My air conditioning was not cooling and I thought it was something to do with the refrigerant so I had them come out to look at it. He comes out and checks it, yep, low on refrigerant, so he starts pumping R-22 in. Once I notice that it's R-22 I stop him and say it's an R-410a unit, is it going to hurt anything to mix it? He says no, it'll be fine and that R-410a actually has R-22 in it, finishes filling it the rest of the way with R-410a, and heads out. I looked it up. Everything I could find says it's not ok (also, R-410a does not have R-22 in it), so I call another company and ask for their opinion. They say absolutely not, it's not ok, so I call the manufacturer. They say absolutely not, the two types have totally different properties and the lubrication could interfere with each other and damage my unit. They said that the fix would be draining the lines to a contamination vessel, replacing the filter drier, hard held vacuum, and refilling with the correct stuff. In their defense, they came the next day and did the warranty work (only draining the line to soft vacuum and replacing the R-410a, which I consider to be the least acceptable repair, but still). The reason this is a massive problem is if I hadn't watched him do it I would have never known my unit had the wrong refrigerant and if I hadn't checked afterwards I wouldn't have known they didn't mix. If I had trusted him at any point I would have just run it and had bad performance or worse, a broken unit. People make mistakes, but when I noticed he didn't fix it, he just mixed them. That means he either didn't know that the refrigerants can't mix, which means he shouldn't be working on air conditioners, or he didn't care, which means he shouldn't be working on anything at all. I'm extremely unsatisfied with my experience with this company.
New Years Eve, the furnace suddenly stops working, outside temp, ZERO... House is well built, so heat was not an issue until the following day, New Years Day... I called Pucketts at 0900, they called back, he would be there in an hour... He arrived, he inspected, in ten minutes we had heat. A small water line from the pressure switch had an obstruction which he cleared, no parts required. In the process of fixing this very minor issue, he went through the basics of furnace repair with me. Worth every penny to have Pucketts out on a Holiday. He could have raked me over the coals if he had wanted to, as it was that simple of a fix. He didn't, and nor did he strike me as that kind of guy,... Puckett = good people. Thank you Puckett! Very happy.