Hill & Hill Plumbing & Heating & Air Conditioning

I was very pleased with the quality of the work and the professionalism of their staff. However, be sure to check your bills VERY carefully. Our invoice seemed to be intentionally vague and, upon further inquiry, we realized we were charged for an extra 1.5 hours of labor beyond the hours actually worked. It was not acknowledged as a billing error. Rather, the owner said it was because the work was "labor intensive". At $110/hour for labor, that is a substantial overcharge that they seemed to try to hide.

This companys great work is only surpassed by there dedication to the customer and the technicians attention to detail. Had 3 things fixed by Nick and Ryan, I am a construction inspector and can be very critical of contractors work. This was the first time I had no negative feedback on a HVAC and plumbing job. I will definitely be calling again! Thank you.

Hill and Hill did a good job on multiple things at my house from plumbing issues to my furnace not working they fixed them both with competitive pricing. I highly recommend. Very easy to work with and got the jobs done promptly.

I have used Hill and Hill several times in the last 5 or 6 years and they have alway done an outstanding job. They have done everything from installation to service both at my residence and at my place of business!! I would highly recommend them !! Fast service, competitive pricing and clean knowledgeable professionals. David L. Haynes Normal Illinois

*****EDIT 11/22/2015***** The company got in touch with me and expressed a desire to address my concerns. The person I spoke to seemed sincere in saying that they care about their customers' satisfaction. We talked a few minutes about the situation and I was offered a correction on labor costs. So, as it stands, I am satisfied with the work they did and I appreciated their willingness to make sure the invoice reflected accurately the work that was done. ------------------------------------------------------------------------------------------------ Currently they're located at #9 Westport Ct. Unit A, Bloomington, IL 61704. The plumber was very nice, and he certainly seemed to know what he was doing. He was courteous and professional. However, I was less than satisfied once it was all said and done. 1. The work was completed no more than two hours and fifteen minutes after his arrival. 2. The fifteen minutes, if not more, was in fact due to his own miscalculations (yes, it happens, but I don't think I should be paying for it) 3. He did not put the ceiling tiles back in place, and given that I paid for a full 3 hours, that was something that I think should have been done. I'm not a particularly handy person and when I had to put one of the tiles back on, it fell and broke (it's made out of this plastic stuff I am not sure what it's called, but they do break fairly easily). So, I had to go and buy a new one ($20, 45 minutes of my time), cut it the right length and install it. Yet, I am not faulting them for this part, but I think that one should keep in mind that if the plumber had put everything back in its place, none of this would have happened. For that, I do hold them accountable. The point is I was charged an extra $100.00 for no good reason. So, I'm not going to call them again, but if you decide to, be careful. P.S.: 3.5% credit card service charge? HA!