Alex Chen review about company Right Away Plumbing

I wish I can give them an O star. My toilet is clogged, and the dirty water penetrated through the ceiling and dripping down to the downstairs level. I found this company from yelp and had them come to do the work. The plumber George showed up in 60 minutes (at around 5 pm CST) and charged us $170 emergency fee right away (Yes, perfectly match the company's name). He ran a sewer snake drill to try to clear the clog but failed. The drill bit broke inside the drainpipe. Even the work was not done, he charged us another $200 for his effort. He said he has to bring a camera to check the drainpipe the next day. So we pay $369 for nothing on the first day. George and his manager came four days later (yes, they are surprisingly busy). They ran the camera ($355) through the drainpipe and found the big congestion is gone. They said it could be due to the flushing from downstairs. However, they also found another small clog which could cause problems in the future. I asked them to run another round of snake drill to clean the little clog spot. They said that wouldn't work. They ended up cut open two drywalls ($150). One is in the back of the toilet (totally unnecessary), and one is the ceiling downstairs. After that, they said they need to charge me another $2700 to open the pipe and remove the clog (the price does not include fixing the drywall). I stopped their service at that point. Two days later, I had another plumber company to check the issue. They ran the camera ($250), identified the spot, drilled the drainpipe ($380), reran the camera to make sure the clog is gone. They recorded all the videos and gave me a copy of them. If I had the 2nd company do the work in the first place, I should only need to spend $630 and get everything done. Now, I had paid $875 to Right Away and another $500 to fix the drywall. I could spend another insane $2700 to have them open the pipe and remove the clog if I listened to them. A good company should find the most suitable solution for the client, but not the most expensive and unnecessary solution.