Jacqueline Davila review about company Right Away Plumbing

I generally do not write reviews for companies unless I am satisfied with them. I did, however, feel slighted by this company today and chose to write this review to provide honest feedback for them in their client interactions and for anyone potentially seeking them for service. Our initial call with Right Away was easy ad prompt. I had a plumber come out and then after reviewing the costs and problems, decided to use them because of their initial quick response. I scheduled the earliest appointment which was to be today. This afternoon, less than two hours before my scheduled time, I received a call from not the plumber or the scheduling manager, but a woman asking me if I wouldn't mind rescheduling. I said no, as I had waited for this appointment, and she said she'd call back trying to make my appointment happen. She then called back to let me know they couldn't, and when I voiced my upset at their lack of scheduling priorities or awareness, she said there was an emergency and that took precedence (although not in those words, Celene was in my opinion very curt and rude and lacking esteem for the clientele). While I do realize sometimes "emergencies" happen on a companies end as well, I do not appreciate when I am made to feel like other people's plumbing issues are more important than mine, especially when I did my due diligence to schedule in a timely manner. Not only that, but to have it be so last minute to get the notice didn't allow me the day to look for other alternatives. Sometimes businesses don't go out of their way to keep to their schedules or to their word, or try to find a creative solution to scheduling conflicts. For example, while I can understand that a plumber is delayed at a previous job - if it was my company, I would then ask that plumber to do a later day that day and work the next job nonetheless to try to take care of all the customers on that date that were promised time. I do not appreciate Right Away Plumbing, who I chose partly because of their namesake, delaying my services because they lack awareness of a customer's needs. I am waiting for Tony the manager to call me back - if I hear anything positive from this company I will update my review. For now, I do not recommend this plumbing company.