Right Away Plumbing

I have been using this company for over 15 years for my own properties and recommended them several times to my clients and never had an issue. They are responsive and know well what they are doing from handling the calls to finishing the job, not to mention very reasonable pricing when compared to others.

I’m a little shocked by all these negative reviews. But I guess people will do anything for a little Recognition... SMH. Right away plumbing was amazing! They were quick to respond, and quick to arrive. They helped me with a flooding issue in my basement. I did not feel scammed by them, and they were very PROFESSIONAL. Thanks right away plumbing! I will be recommending you to all my family and friends.

Don't waste your day on these no-call no-shows. I called in the morning with a very easy request that I explained perfectly and sent pictures for. The promised to come between noon and 1. They never showed nor called. I had to call them multiple times and they kept promising to come. Finally they would not call me back. I am a general contractor and they wasted my whole day. I would have given them more work too. Stay away unless you want to waste your day as well!!! Call another outfit who will show up and communicate.

I generally do not write reviews for companies unless I am satisfied with them. I did, however, feel slighted by this company today and chose to write this review to provide honest feedback for them in their client interactions and for anyone potentially seeking them for service. Our initial call with Right Away was easy ad prompt. I had a plumber come out and then after reviewing the costs and problems, decided to use them because of their initial quick response. I scheduled the earliest appointment which was to be today. This afternoon, less than two hours before my scheduled time, I received a call from not the plumber or the scheduling manager, but a woman asking me if I wouldn't mind rescheduling. I said no, as I had waited for this appointment, and she said she'd call back trying to make my appointment happen. She then called back to let me know they couldn't, and when I voiced my upset at their lack of scheduling priorities or awareness, she said there was an emergency and that took precedence (although not in those words, Celene was in my opinion very curt and rude and lacking esteem for the clientele). While I do realize sometimes "emergencies" happen on a companies end as well, I do not appreciate when I am made to feel like other people's plumbing issues are more important than mine, especially when I did my due diligence to schedule in a timely manner. Not only that, but to have it be so last minute to get the notice didn't allow me the day to look for other alternatives. Sometimes businesses don't go out of their way to keep to their schedules or to their word, or try to find a creative solution to scheduling conflicts. For example, while I can understand that a plumber is delayed at a previous job - if it was my company, I would then ask that plumber to do a later day that day and work the next job nonetheless to try to take care of all the customers on that date that were promised time. I do not appreciate Right Away Plumbing, who I chose partly because of their namesake, delaying my services because they lack awareness of a customer's needs. I am waiting for Tony the manager to call me back - if I hear anything positive from this company I will update my review. For now, I do not recommend this plumbing company.

I wish I can give them an O star. My toilet is clogged, and the dirty water penetrated through the ceiling and dripping down to the downstairs level. I found this company from yelp and had them come to do the work. The plumber George showed up in 60 minutes (at around 5 pm CST) and charged us $170 emergency fee right away (Yes, perfectly match the company's name). He ran a sewer snake drill to try to clear the clog but failed. The drill bit broke inside the drainpipe. Even the work was not done, he charged us another $200 for his effort. He said he has to bring a camera to check the drainpipe the next day. So we pay $369 for nothing on the first day. George and his manager came four days later (yes, they are surprisingly busy). They ran the camera ($355) through the drainpipe and found the big congestion is gone. They said it could be due to the flushing from downstairs. However, they also found another small clog which could cause problems in the future. I asked them to run another round of snake drill to clean the little clog spot. They said that wouldn't work. They ended up cut open two drywalls ($150). One is in the back of the toilet (totally unnecessary), and one is the ceiling downstairs. After that, they said they need to charge me another $2700 to open the pipe and remove the clog (the price does not include fixing the drywall). I stopped their service at that point. Two days later, I had another plumber company to check the issue. They ran the camera ($250), identified the spot, drilled the drainpipe ($380), reran the camera to make sure the clog is gone. They recorded all the videos and gave me a copy of them. If I had the 2nd company do the work in the first place, I should only need to spend $630 and get everything done. Now, I had paid $875 to Right Away and another $500 to fix the drywall. I could spend another insane $2700 to have them open the pipe and remove the clog if I listened to them. A good company should find the most suitable solution for the client, but not the most expensive and unnecessary solution.