Toni Bailey review about company PlumbingTheRightWay, LLC

...if I could rate as zero stars I would. My mother had a service call set via her home warranty company (American Home Shield) to get a leak repaired (this took place on a Monday). We were told we would get a phone call from Plumbing the right way within 24-48 hours. My mother sent an email to them requesting they contact me since I would be waiting for the technician to come out...no response and no call. I called that Friday to see if we could be put on the schedule since we weren’t contacted as instructed. No answer so I left a voicemail. Immediately after I left the voicemail I get a text from them stating, “Hi, this is PlumbingTheRightWay. We can come out on Monday to look at your plumbing concerns. Between 11-1. Will someone be available?” I responded yes. Fast forward to the day the tech Charlie came. He arrived early, so that was a plus. I showed him where the leak was and took him to the bathroom the leak was suspected of coming from. He goes in the bathroom and turns on the faucets one by one. No problem I thought. I figured he was seeing if there was anything visible that he could see. We go back downstairs and he sees the ceiling is wet. This guy has the nerve to tell me that he would have to call and get authorization and will “try to be back on Wednesday to fix it”. He kept saying try so I was skeptical about it. He also mentioned that he would need to get some ladders, a tarp and other materials so he can cut into the ceiling and see what’s going on. Mind you...he only turned on faucets. He then wants to check the water pressure in faucet in the backyard. Ok, no problem. He connects his do-hickey to the faucet and determines the pressure was fine. He tells me again he ‘plans on coming back on Wednesday, but don’t hold him to it because he doesn’t know his schedule’. Again I’m skeptical...so I ask, “do I need to call your office to be put back on the schedule, or would I need to call the home warranty company?” He says, ‘no we’ll take care of everything. I’m going to call dispatch now to get the authorization and we’ll call you. Matter of fact I’m going to call as soon as I get in the van.’ Now I’m perplexed, you’re not guaranteeing me anything, you’re not being clear with the next steps, and why are you driving this huge van with no tools or anything. Mind you. This all happened within a 5 minute time frame. The man came in, turned on facets and checked the water pressure in the backyard...that was it. So I contact my mother and told her what happened. The next day, she calls the plumbing company and was told they were waiting on authorization from the warranty company. She decided to contact the warranty company after discovering the work order was cancelled. She asked the warranty company for another referral because the techs actions (or lack thereof) didn’t sit right with her either, and the clarify the status of the work order. She finds out they closed the ticket because the tech said the tub was cracked. There is no crack in the tub. Long story short...my time was wasted waiting for someone to come turn faucets on, and lie saying the tub was cracked when it clearly isn’t. He lied with his diagnosis and he lied about returning. I wonder if he’s even really a plumber at this point. All around the lack of communication and actual service made this a TERRIBLE EXPERIENCE and a WASTE OF TIME. We ended up getting a more experienced plumber out that confirmed for the warranty company that there is absolutely no crack in the tub, and he gave an educated reason for the leak. Maybe the reason no one answered Plumbing the right way’s phone is because they are either too busy writing passive aggressive responses on google or LYING to other customers.