William Bower review about company R.F. Ohl

I was a fan of RF Ohl as my primary furnace provider. While they may be more expensive than other furnace services, they were very thorough and responsive. I still believe this to be the case. Unfortunately, I will not be using them in the future. During the last furnace cleaning, i was told that i needed to replace my Burner assembly. I requested the price from RF OHL which was around 550$ and did a quick search online and found the price of the unit to be around 350-400$. I told them to go ahead with the install. When i got home i saw that they installed a fuel pump (a small part of the burner assembly) and not the whole piece of equipment. After many missed calls, i talked to the manager of the technicians and he told me that there was no way that they would replace a whole burner assembly for only $550 and that this was the correct price for the Fuel Pump. The price of the fuel pump is around $70 online (see attached) and RF Ohl Charged me $515 (see attached) to replace this part. I could understand if they charged me around $150 for the half hour of work and the part cost. But i was charged $515 dollars. During the call with the manager of RF OHL i explained my concern about feeling ripped off and his response was that "this is the price of having trained employees work on my furnace".