leah tarlo review about company Caesars Plumbing & Gas

AVOID I am dissatisfied and angry by work carried out by Caesar’s Plumbing and their apparent lack of care about customer service , it falls way below my expectations. I did meet at the jobs completion with the owner Mark, which he followed with a defensive email which left me still feeling unheard , unvalued as a client and dismissed, was that because I was not a tradesperson, nor a man or because he is always right at all costs. I contacted the ‘ Master Plumbers and Gasfitters Association in the hope of a way to readdress the unsatisfactory work and disappointing communication only to be told ‘Caesar’s Plumbing is not a member of our association’ . This was contrary to their website which stated ‘we are long-standing members which binds us to a Code of Ethics ‘ Clearly they are not members because they do not observe the ‘Code of Ethics’ “Observe the highest standards of honesty in all transactions, and in advertising and Provide best service at a reasonable cost ‘ or their own commitment “to delivering the highest levels of customer service” I can see they have now amended the website maybe by a bit of a prompt from the Masters Plumbers and Gasfitters Association and at least they are no longer falsely advertising their ethics . I wish I had the foresight to look at other’s reviews earlier and ask locals who all have similar experiences . As the highest paid trade ( $120 p/h) at my home it is the only business I experience daily reminders of the substandard outcomes of employing Caesar’s Plumbing , magnified by the lack of a client’s worth by it’s owner and the cherry on the top, I paid $1336 for the pleasure. -I wasn’t heard about having a polished concrete floor and now have a prominent permanent ugly scar on a very costly floor finish . - I was told the gas regulator had to be accessible but not that it would be positioned so low in the visible opening . I was not asked what the purpose of open cabinet was therefor the gas pipe and regulator are at a high risk of being dislodged and / or punctured. - I provided an Australian Standard fitting for the sink , yet I was charged for a replacement which had to be obtained off site, charged at $120p/h to do this. No consultation and original part not returned . - Calls not returned in a timely fashion or at all. -.Invoice has total labour costs but does not give hourly rate or hours being invoiced - Website contains misleading/ false information , assurances it has a ‘Code of Ethics’ and membership to Masters Plumbers and Gasfitters Association - Does not illustrate any qualities of customer service or satisfaction