Desert Star Air Conditioning & Plumbing

I was highly satisfied with this company and their customer service. My air conditioner stopped working over the weekend, and my Home Owner’s Warranty paired me up with Desert Star. They called me first thing Monday morning and had a technician here by 10 am. He diagnosed the issue quickly, but because of the age of my unit, did not have all the parts on hand to fix it immediately. He was back quickly and had everything up and running within an hour. He was polite and professional, and he answered all of my questions. Again, I was highly satisfied with Desert Star, and I would definitely hire them again and recommend their services.

I had called Desert Star earlier because I realized the AC temperature wasn’t holding and they were able to schedule me for the next day (thank god it wasn’t going to be a week). Our AC then decided to fully give out and the house got up to 87 degrees on a 106 degree day. Felipe was the tech that was sent out to us. He was great! He called as soon as he was on his way and arrived when he said he would. Very friendly and nice, he was also very nice to our kitty. He was able to get our AC working within 20 minutes! So grateful to Felipe and Desert Star Air Conditioning and Plumbing. My mother recommended Desert Star to me and I will for sure be recommending them and especially Felipe to my friends. Thank you Felipe and Desert Star.

They came out and quickly diagnosed my AC issue for a fair price. They also politely informed me that it is older and may need replacement soon. So far what a great company

After using more than 12 A/C service providers over the past 21 years, Desert Star is simply the best because they are HONEST, fair, transparent, competitively priced and accessible. For me they went the extra yard to make ensure I was happy.

I called this company for typical routine maintenance and the tech broke the low pressure valve as he took off the cap and all sudden all the Freon was vented out. He claims that the previous maintenance tech had incorrectly service the unit and left the valve without the core piece and just put the cap on. The truth is that this unit was never maintained since it was installed and has been working just fine all this time with no problem whatsoever. I wanted to service it cuz I was planning to put the house on sale so as the new buyer have assurance the unit works just fine. After they broke it, they want to repair their damage and offering me a discounted price of $800 to fix their own fault. They claim their normal price is over $1000 so they know they had broke it and just offering discount to make up for it. I highly advice to stay away from this company if you want to keep your equipment working and protected.