Rite Way Plumbing & Heating LLC

Deeply disappointed: Rod arrived at my home through a home warranty service two weeks ago. After diagnosing the broken evaporative cooler, Rod determined the unit needed to be replaced and promised he'd follow up on the diagnosis with 2-10 Home Warranty (the warranty service) within 1 day, as required by the company’s policy. I paid the $100 service fee to Rod promptly, and looked forward to a speedy process with 2-10 Home Warranty. It has been 2 weeks, and Rite Way plumbing has yet to submit the diagnosis with my 2-10 home warranty service, a process that takes approx 15 minutes. I have called nearly 10 times (once per business day) to request action, but the Rite Way desk assistant repeatedly tells me she has left a message with "her boss", to no avail. I find it hard to fathom how over the course of 2 weeks, multiple messages are not received by "the boss". Meanwhile, average daytime temperatures in the Littleton, CO area have been upwards of 95 deg F, with indoor temperatures climbing to the high 80s (given the broken evaporative/swamp cooler). I am deeply disappointed with Rite Way's service quality, and can assure you that their tardiness will haunt you, particularly if you are relying on them for a simple service. The disconnectedness of the business, the poor communication, and the complete disregard to punctuality and their clients' concerns & comfort weigh heavily. In an era where retail service quality makes all the difference, I strongly dissuade you from doing business with them. Update (Dec 2018): never heard back from Rite Way, no follow ups, no clarifications, no word. I spent ~3 hours in total trying to speak with someone at their office and no one followed up. AVOID this business; I recommend “Priority Drain & Sewer”.

Emergency hot water heater issue 2 days before Christmas. CJ called and tried to diagnose over the phone, issue was more complicated so he sent out Mark. Mark quickly hurried over and began to fix, the part we needed was a specialty part and no supply stores were open so Mark and CJ drove around looking for the part and making calls. Mark's schedule was full the following day but he used his free time to come over and finish the job. Outstanding work and the best customer service I have ever witnessed! I cannot say enough about the level of professionalism, customer service and expertise that this company has shown! They have a life long client in me and those I speak with.

Terrible! Don't show up on time and don't even update you on when they'll be there. Instead they turn off their phone so they're unreachable. How are these people even still in business?!

Despite some negative reviews I decided to go with Rite-Way. The new management and office staff are polite and timely. Jessica called me back day of with my schedule options. When I had my a/c serviced I was greeted by Mark on time and with professional mannerism. He got my a/c running again and we couldn't be happier! I have referred them to a couple of my friends. I will be using them for my bathroom project next month!

Did not deliver as promised and delayed our swamp cooler from being fixed in the heat of summer. Not only disappointed, but also enraged by how we were treated. Avoid at all costs.