$95 clearing line is a lie. Take out toilet to clear cost $245. Didn’t clear it, have to get a camera down, cost another $245. Got the camera down, can’t see anything but that it’s blocked. Need to get water jet, cost another $850. I called AAR, there cost $150 to clear line, $35 additional for toilet, water jet cost $650. Save you money and use else where.
$95 cleaning turned into a $250 cleaning because they had to remove my toilet to get to the plumbing. Turns out $250 wasn't even enough for them to really clean it out, and they said I needed to spend $200 for a sewer scope . THEY NEVER SENT OVER THE VIDEO OF THE SCOPE to prove that my plumbing had dislodged from the city connection. For all I know they conned me into thinking I needed the work. Now I am $450 in the hole and they tell me its $5k to dig up nothing but dirt in my front yard (didn't have to break any cement sidewalks or replace anything but dirt) and replace the connection to the city pipes. Reluctantly, due to not being able to use my toilets, I just went with them to do the work. Workers were standing outside my house for 3 days and no one could give me updates and I never heard from rooter town with updates. To this day I still do not have 1. Video of the sewer scope 2. Photo evidence the plumbing was dislodged from the city connection 3. I asked for photos when it was done, and I never even got any sort of confirmation the work was done (no one even called) 4. No permit from the city
Dave was awesome. In and out super fast. Did the job, didn't over charge me and was on time. Highly recommend.
Total scam. Stay away.
Rooter Town was very responsive and fixed our drain asap. Josh was very professional and we will use them again. Bonus that they are a local family business.
