Portland Hardware & Handyman

Total waste of time and money. They pretended to care and offered to help, but what they actually did was install a faulty lock that did nothing to protect me, nor my belongings. The screws were hanging out to the side, so it locked on night lock (shouldn't happen) and locked me out of the room. I called to complain, then they sent someone to kick the door down, which caused the damage you can see. The whole process was unprofessional. I ended up with no lock on the bedroom door and severe damage for which they take no responsibility. A week later, I simply paid a separate organisation to replace all of the locks on my front door, which they did in a quick and professional manner. I called to attempt to resolve the issue and have them repair the damage they caused, but they just play dumb, threaten that they have lawyers and therefore the quality of their work is irrelevant, say 'everyone tries to get money out of us, so send an email and we'll see what we can do' and then they don't respond to the email and then they call offering a solution, but then I called back and they play dumb again. Classic tactic, frustrate the consumer enough that they give up and stop seeking a resolution, or in my case pay someone else who can really do the job properly. They never provided an invoice, only a text message, but then claim they cannot take responsibility if there's no invoice, despite the fact I have the text message and the price tag states 'Portland Hardware.' I struggle to understand why they have glowing 5 star reviews, probably false ones created by their family members.

Quick to get to us and extremely helpful! Very impressed by the speedy service and will definitely go back if ever i need a handyman!

Prompt, tidy, friendly. Highly recommend.

Very good service

The little shop of wonders... that’s what I like to call it. Have everything you could possibly need, great staff very professional and well mannoured.