Steven Buckland Heating

Wow what a service!!!! Called Steven out to bleed my oil burner as we had run out of oil, bearing in mind this was the day before New Year’s Eve, he arrived as promised and fixed the problem in minutes. Highly recommended good local service without charging a massive price for his professional expertise.

Ah Steve. Our landlord called this bumbling buffoon around to repair our boiler. A previous heating engineer had replaced the pressure switch but later diagnosed a fault with either the gas valve and/or the circuit board and told us to call the manufacturers for a service call rather than guess which part needed replacing - he told us under no uncertain terms that if we replaced the wrong part it would blow again instantly and we'd be out of pocket and back to square one. Our landlord decided get Steve Buckland on the case instead who, after several calls and messages over a period of three days decided to actually call me back and schedule an appointment. When he arrived he was quick to rubbish the other engineer's work and told me what needed doing in his 'expert' opinion. We needed a new gas valve and he would order one in and come back to install it. A week later we still hadn't heard from him despite my girlfriend and I leaving him half a dozen messages. When he finally called me back he said he "might be around today" and would give me "30 minutes notice" - of course I waited in all day and he never arrived or called me back. He turned up the next evening without an apology or explanation and promptly fitted the new gas valve. Of course it blew straight away just as the original engineer predicted. It then took Steve another week to respond to our many calls and messages asking him to fix the problem for a second time. I would have cut my losses and given up at this point but our landlord insisted we get him to finish the job since he had already started. When I finally heard back from Steve he told us he needed to order a new part in (again) and would be in touch. Guess what - we didn't hear anything. A few days later after I told him we were going elsewhere unless I heard back from him within 24 hours; he sent me a text message saying his supplier had ordered the wrong part in and he has had to re-order it. This was 10 days ago (we have been without heating for 40 days now) and Steve has yet to reply again. To summarise: I wouldn't trust Steve to open a can of beans that was already open. His customer service is absolutely appalling and when he finally does turn up he bodges the job anyway (and was laughing at how much his call out bill to the landlord was going to be!). We have now gone with a third engineer who is on the case and called us back within an hour which beats Steve's record of seven days by quite a wide margin.