- Country: USA
- State: California
- City: Napa
- Address: 722 Soscol Ave, Napa, CA 94559, USA
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
If you live in Santa Rosa, do not have this company install your HVAC system. You won't find out until you have a problem that they don't provide service in Santa Rosa. It's 97 degrees and the AC unit Bell Products installed in the last two years. When I called for service they told me they don't provide service in Santa Rosa and I need to find someone else.
Always great service when we need them. My business has been using them for over 30 years.
A/C down on Thursday before July 4th weekend with guests arriving next day and 100 degree F in the forecast. Bell got a tech out (apparently just finishing a nearby job) within 30 minutes (around 3:30pm). Fantastic! He was able to fix the problem in under 45 minutes. Super! Charged extra $193 because it was an 'urgent' call? And then his normal rate fee of $94 for a total of $292. Too much to clean some relay contacts. But the fast response saved the day.
Bell charged me $99, told me I needed to replace the circuit board on my air conditioning unit for $795. Caused me a lot of stress. I got a second opinion, the new guy just replaced a fuse and it worked! It only took 5 minutes and he didn't charge me!
Awesome Service
