Conestogo Mechanical Inc

I highly recommend Conestogo Mechanical. Specifically, Alex Reidt (Plumbing Service), who did work on each of my three bathrooms. He was professional, hardworking, and clearly had years of experience as he made very helpful recommendations. He was also patient with me as I did change my mind mid project and he worked hard until the work was done to my satisfaction.

They did a rental tank removal and tankless installation job. When they removed the rental tank they scrap mixing valve which I had no idea what it was until I received the bill for it. The city charged me for the part because it wasn't returned. When I called Conestoga Mechanical they said I didn't show them the rental agreement. Well first I was not asked to show the agreement. Second if you know this part possibly a rental part which city could charge your customers if you don't return it why do you scrap without asking your customers. If you make a mistake please take the responsibility of your mistakes.

----- UPDATE: Monday, Sept. 13, 2018, to 1 out of 5 stars ----- This morning at 9:00am I've received a call from Ben, a manager from Conestogo Mech. who in short (and I will update this review later in the day) informed me that while I was specifically told and promised that "NO CHARGE / NO BILL will be sent to me due to the issue being part of the building common elements", I will have to pay for the bill or take it up with my building management. I then asked him how I can trust anything that an employee of Conestogo Mechanical Employee says; if when they say one thing, and something else happens, or when I'm promised one thing, and another thing is done? I also informed him that by definition if you say one thing and do another and then claim you were never told that that's called lying, to which he insisted that they don't lie and that they are not lying to customers. I'll be adding more details of the full interaction so you can be your own judge. Ben accused me of phoning Nathan without permission multiple times on the day of the service, and more recently to follow-up and so-called berating him, after Nathan had personally provided me with his own cell number, and after we had a great conversation on Sept. 1st as can be seen below. Furthermore, Ben took issue with the fact that I called out their office staff for escalating a conversation over the phone and becoming hostile during the call while trying to provide them with the background of the situation. And when asked why they are becoming hostile and escalating, they became even more hostile, so I asked them to have a Manager or Nathan call me back and ended the call, and now we're back to today's experience. ----- UPDATE: Monday, Sept. 1, 2018 to 5 out of 5 stars ----- I had the pleasure of speaking to Nathan at Conestoga, a manager, who ended up calling me on Friday after my interaction/experience that I initially reviewed below. Nathan showed empathy by listening and understanding. Furthermore, he went above and beyond to make things right. He also acknowledged that the original interaction was not the standard they expect or provide on a regular basis. I'd like to thank Nathan for taking the time to call me back and not wait until after the long weekend to do so, as initially I was told would happen. I OFFERED, I was NOT asked to change my review. Any organization that so clearly cares when a customer has a negative experience deserves to be highlighted! We all make mistakes, what matters is how we deal with the consequences! In Nathan's case, he handled it like a true professional! Thank you, and I'll be happy to give you my business again! ----- Original Review Friday, Aug. 31, 2018 to 1 out of 5 stars. ----- I called and booked to have someone look at a leak. I was informed that they were busy, but that they can book me for Thursday, Aug. 30 (yesterday). I left them the building manager's number (as they deal with our building already) and as a backup they had my cell phone just in case they couldn't get it, so I could come and open the unit up. Today is Friday, Aug. 31st, I called for an update and found out THEY NEVER SHOWED UP! I NEVER got a call to tell me they couldn't, and they never called at the end of Thursday, Aug. 30. I NEVER got a call on Friday, Aug. 31st. I had to call them at 1pm to find this out. I then get an apology and the excuse was "we were really busy". I was offered to rebook for next week, but with no garantee of what day, or time. When I asked how can I trust that booking if they booked me and never showed up, they just said we are sorry. This is just plain bad customer service, but even more so customer experience. Businesses build relationships based on trust. You make a mistake, you fix it, you don't offer another solution with no guarantees which further reduces the trust with the client. I'll be informing my condo board members of the experience and our building management team so they take that into consideration when dealing with the company.

They left a snake end unattended in a unit adjacent to ours. It then broke into our apartment through our toilet and proceeded to leave our bathroom and flop around on our kitchen floor for minutes on end until we contacted our superintendent to get their attention and make it stop.

Thank you, thank you, thank you ... to everyone involved when I placed my frantic service call!! Dylan, you were so quick and efficient!! Much appreciated!!