One Stop Plumbing

Very bad services! I bought two water softeners from One Stop Plumbing at the same time as Polly, the business owner, offered 12 months warranty for the labor while the manufacturer offered 12 years warranty of parts. However, the plumber that she sent didn't do the installation properly. As I don't live in Kitchener, I visit my rental properties occasionally. I found one of the installed water softeners not working as the display was static. I needed to call One Stop Plumbing about it one month after installation. Tenants of both rental properties called me and complaint about the milky water issues on and off within the first year of installation and also warranty period. The business owner and the contracted plumber seem not very knowledgeable about the Excalibur Water Softener. Whenever I called Polly and described the symptoms, she couldn't answer and just sent the contracted plumber Todd. Sometimes minor issues can be resolved over the phone. But I was not prompted with a clue or suggestion every time, she just sent the contacted plumber who seems not having much interest to get the issues resolved. Instead, he wanted simply to deal with me directly and made me paying him through his own business. Polly told me that she did not provide services anymore. She could provide me with parts only. Not many plumbers want to deal with the minor issues left behind by the other plumber. I was told by many different plumbers to push the dealer for the required services for reasons of (1) the dealer should provide services to make sure the products that they sell work; (2) different brands have different guidelines of operation and trouble-shooting. It should be easy for the dealer to deal with the issues directly; and (3) the warranty of parts can not be endorsed if I hire just any plumber to fix the issues. Therefore I got stuck. My tenants and I have been suffering from buying through One Stop Plumbing instead of buying through other authorized dealers of the said brand. Eventually, I needed to pay $400 + to a different authorized dealer in Kitchener to fix the problem. As advised by the manufacturer, they have quite many authorized dealers in Waterloo Region. I have been stressed and penalized to pay more for what I have got from One Stop Plumbing and her contracted plumber Todd since Day 1. I wonder if the good reviews are made up for a purpose. Please be cautious and search for a much better service provider in your area. Good luck!

Always great service. My one stop for pluming help. See what I did there? They always get me fixed up in a hurry and very reasonably priced. Check them out!

Great service. Competitive pricing and the owner is very informative. She knows her stuff.

Fabulous service, had the exact pieces I needed and gave tips for doing things right - like other reviewers said... One Stop is so much better than any box store

Just a pleasure to deal with. Had the part needed and offered advice, which it turned out was needed. Aside from all this their prices are better than lowes or home depot which have a fraction of their inventory.