
- Country: Canada
- State: Ontario
- City: Toronto
- Address: 718 Wilson Ave unit 206, North York, ON M3K 1E2, Canada
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
We had a water overflow issue on Saturday evening. Drain 1 Plumbers came in first thing Sunday morning. This company is very knowledgeable and courteous. They delivered as promised and their customer service etiquette was very pleasant. Would definitely recommend them. Thank you for your help!
It was February - in the coldest, snowiest period of the year - our drain pipe collapsed and flooded the basement with waste. It was awful. Paul and his guys dug through the frozen ground, replacing and connecting the drain in awful conditions. When the giant mound of snow finally melted, two months later, Paul sent one of his guys to finish the cleanup. Hardworking pros. They work quickly and do a good job. Hopefully nothing like that happens again, but I'd definitely call them up again if something did.
It's a busy holiday weekend and Pavlo managed to fit my clogged kitchen sink into his schedule. He was able to unclog it enough to have the water drain, but also informed me I had grease build up in the clay pipes that required further attention. He's professional, very knowledgeable, and took time to explain what was going on. He's my go-to plumber when I get around to tackling the great grease blockade.
Paul and his crew performed the job as agreed to in a timely and efficient manner. In replacing the main water line outside they also need to tap into the basement to connect and were very good in make the least amount of damage as I had just finished the basement. Would highly recommend him again.
I called Drain 1 on a Friday at 10:30am & Paul sent Robert to my house at noon on the same day. Robert was very friendly & not only fixed the 1st issue that I had but took care of what turned out to be an extremely minor 2nd issue also. He didn't try to make the 1st problem bigger than it was so I appreciated that. I would definitely call them again - you get what you pay for.