Furnace Pro, Boiler & Ductless Air Conditioner/Tankless Co..

I have lived in this house for 12 years and a year after I arrived Novelcare replaced my furnace and central air conditioning and hot water heater. 5 years ago they installed a split air conditioner in the master bedroom. They come routinely in Spring and Fall to do maintenance checks. The staff are smart, professional and clear about what they have to do I have always been impressed this time Andrew came and ran up and down the 4 storeys of my house doing all the checks. When the furnace motor broke last year they were in to assess it the same day and as soon as the part arrived it was installed. You can really trust this business.

Expect the best, you won't be disappointed! We are very satisfied with the outstanding service provided by Novel Care. We choose Novel Care from all companies we called to quote us a replacement for our over 20 year-old furnace and air conditioning, Novel Care was the clear winner. They presented us with various options available for high-efficiency heating and cooling systems, helping us to better understand their value by using a feature-comfort-expenses balance approach. We were able to quickly select our option and rationally negotiate and agree on the cost details. John made it very easy for us to get all the rebates by registering the system and submitting the claims for us. We were regularly kept up to date with the claims status, and had absolutely no issues until payments were received. Novel Care technicians installed the new system in about 8 hours, and have done a well-coordinated, neat and clean job, including disposal of the old parts. We have used the system for almost 12 months now, and had the opportunity to use both heating, and the air conditioning. So far we are impressed with the overall quality and comfort provided: stable temperature with a system so quiet that you won't hear when it's actually working. The Wi-Fi thermostat has a very functional, yet simple and nice looking user interface, which can be remotely controlled from a smart phone or PC. It even sends alerts to the service provider in case the system needs their attention. NOVEL CARE proved to be trustworthy, and we highly recommend them to anyone.

The pilot light on my furnace randomly went off so I called Novel care, they came and said it was likely because the filters needed changing. That evening, the pilot light went off again and again the next day. I tried calling 5+ times, left messages and they always said that they'd get back to me but never did. I would highly recommend staying away from this service.

Darren was great, he toke his time and explained all options available to us and awnser all our questions patiently.

No one likes to replace there furnace, but if you get to a point to do Novel Care is the trusted company to call. Very happy , good work guys.