Reliance Home Comfort

I would recommend Reliance Service team to Everyone! Today I had the pleasure of having Martin from Reliance in doing a replace of water heater . His job included extension of water and gas lines as well as new water heater. He took special care to consider our home and lay down a protective flooring from the Entrance to the work area. Martin was prompt and so friendly , he walked me through the full job once completed and allowed time for any questions. His personality is a great asset to this company! Well done and Thank you again Martin and Reliance.

The service technician who came out named Tony was amazing. Collin did a great job at trying to fit me in. However, the lady I spoke to told me it would take a week to get me a new hot water heater(Collin had it in within 2 days) the installation technician they sent was unprepared and had to unfortunately work until 10 pm. The siding on my house is heavily damaged from him using a concrete hammer drill on my wood siding. My boyfriend had to step up and help him install it before he caused even more damage to my house. It’s in and it’s working but the exhaust vent blows right into the faces of friends and family walking down my driveway. I am not impressed overall with my service with reliance. If it wasn’t for Tony and Collin I would have cancelled my services with them. They were my only positives in a giant mess of negatives. Get your poop in a group Reliance the service I’ve received has been shaky at best. It took 4 technicians to tell me my chimney had collapsed and I needed a new water heater. If the first 3 guys would have noticed this the problem would have been corrected sooner. Heavily disappointed overall.

Excellent customer service. Dave called said he was coming and showed up 15 minutes later as he stated, he probably went down and looked at the water heater and was able to determine that there was a bit more of a fix. He had all the parts in the truck. Dave was efficient, polite, friendly and professional. I am thrilled with the quality of service.

I can't say enough about the knowledgeable, courteous, respectful service person I had come to my home. He was on time, and answered all my questions without making me feel like the things I asked were unimportant! It is rare to have someone actually make eye contact when I talk to them but Ryan did just that. He explained everything he was going to do, everything he felt was wrong and walked me through the process. I for once, felt like I was an important part of the decision making! It really does give you a feeling of empowerment when you have choices and if it wasn't for Ryan working with me and listening when I told him about my concerns I think my issues would have been ignored. Instead he really did work to find the issue with my hot water tank. Sure enough......after trial and error he found the problem. It wasn't a common problem but through due diligence Ryan found it. I can't thank him enough for taking me seriously and for putting up with my inability to explain things very well. I am so very impressed! I hope he is the only technician that comes here to work on anything that breaks since I know he will listen!

Great customer service both on the phone and in house. Sent a technician out on a long weekend to replace our heater. He was prompt, very informative. Taught me about the new unit and about various other issues in our basement that needed attention. Very grateful for his insight and advice. Put down sheet runners so he didn’t damage flooring and had unit up in running very quickly. Definitely a professional company to deal with.