DS Plumbing

I have been a repeat customer. DS Plumbing has great technicians / plumbers. They have always been on time, reliable, friendly and honest. Recently, I had a clog in my sink drain. Alex, was patient with me while I explained what was happening. He walked me through my options in a very professional manner and was upfront about what I could expect with each option. I will continue to use DS Plumbing for any future issues I may have.

We have used DS Plumbing (Now, Out of This World Home Services) for quite some time now. We have had them work at our house and also at a family rental property. Booking is always quick and convenient and, when they arrive at our home, the staff is efficient & knowledgeable. They explain everything thoroughly and we always feel they are honest about the work needed to be done. We have recommended Out of this World to friends and will continue to do so. Most recently, Craig did the plumbing work at our home and he is fantastic. I especially love how Out of this World gives back to the Ottawa community. We are animal lovers and CRN volunteers, so having a company that shares our love of cats is just icing on the cake!!! Good job everyone, keep up the great work!!!!

I had a pleasant and satisfactory experience with them. Reception listened to my plumbing issue, was sympathetic and scheduled me for the next available time. The plumber's arrival was early in the window of time. Trevor, the plumber assigned to my case, was personable and explained the 2 possible costs of services, depending on the complexity of the issue. What I liked the most is that he explained the issue without being dismissive. He was great. My plumbing issue was resolved and I was very happy with the cost and the water draining again.

I hired DS Plumbing based on the feedback from Google reviews. So a big thank you to the Google community for that. So I needed to have a kitchen faucet replaced and the shutoffs valves replaced as well. I contemplated doing the job myself, but because the shutoff valves needed replacing i decided to hire a professional. Sarah arrived, on time, and was very pleasant. She did a very good job and finished in about 2 hours. I would have given DS plumbing 5 stars had the pricing been better. Now the downside... yes, the price... I ended up being invoiced the equivalent of about $300/hr, which i think is a bit steep. And they wouldn't give me a price over the phone ahead of time, so i was kind of put on the spot. I called them about the price afterwards and they gave me 10% off, but in my opinion it's still too high (still $270/hr). In comparison, the going rate for an auto mechanic at a dealership is about $120/hr. But, if this is the going rate for a professional plumber, then i highly recommend DS Plumbing. If not, shop around.

Excellent service from friendly professional staff from start to finish. Craig, our technician, was very clear in explaining what needed to be done, why, and how. Upon opening ceiling found that the expected problems was actually something else (needed to open ceiling to reveal this), very minimal and therefore did not have to do work in initial estimate and only charged for minimal work. Would hire again, and recommend.