- Country: USA
- State: Washington
- City: Kennewick
- Address: 1843 W 25th Ave, Kennewick, WA 99337, USA
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
I gave them 5 stars even though there was a time hang up which is understandable. The gentlemen that came out was very professional and polite. He answered any questions I had and explained what needed to be done. They do charge one hour labor minimum which is typical but they would have been done in 20 mins... So the time hang up was the service man ran out of access panels and was gone for almost an hour running around town locating one to buy. This wasn't that big of a deal with me since I had no plans, but should be addressed in the review as it could be an issue if someone was on a time restraint. Their pricing I believe is fair they where less than half the amount Mr. Rooter wanted to charge. Overall, great experience.
Absolutely Amazing, Hero's I'd say, I needed my water heater installed and had called 20 other places before reaching them, by far the best customer service I've ever had, they squeezed me in the same day and got the job done! Would call them again if I ever need services. Thanks again to the Columbia Basin Plumbing Team.
They were able to send somebody out the same day we called. The plumber, Tyler, was on time, fixed my issue, and was polite and courteous. The pricing was clear and fair. I would recommend them and will use this company for future issues.
I can not give Columbia Basin Plumbing a good enough review! We had our newest grandson coming to visit our home for the first time and our water heater went out the night before. Both my wife and I were in a panic! We called Columbia Basin Plumbing and were connected to Jason. He assured us he would have everything taken care of for us first thing in the morning. Jason came out to our house at 8:00 the next morning, (a Sunday on top of all of this,) diagnosed, changed out, cleaned up, and left in under two hours! Not only was the customer service fantastic, the price was less than half what we expected. I wholeheartedly recommend Jason and his whole team at Columbia Basin Plumbing for whatever plumbing needs you have! We are very thankful to see there are still those contractors out there willing to sacrifice their personal time to make sure their customers needs are taken care of.
I have used Columbia Basin Plumbing for multiple project big and small, every single time the work is completed on time and within budget. They are very knowledgeable and professional, I would highly recommend them for all your plumbing needs.