Robinson's Plumbing Service

Overall great experience. They got us on their schedule quick and everyone we dealt with was very helpful and friendly. We had a new sink and faucet installed. Our technician Wayne was very knowledgeable and did an excellent job on the install. He went the extra mile as to educate us on the proper care of our new sink and the other plumbing fixtures in our house. I had no idea products like draino were a “no no”!!! Thank you Robinson’s plumbing and Wayne for a great experience! We will definitely be calling Robinson’s for our future plumbing needs.

James came to install a kitchen faucet and noted a dangerous repair to my water heater done previously by another provider. As it turns out the water heater should have been replaced, not repaired (badly) by the home warranty folks. So I did have a more expensive bill, but a new correctly installed water heater with warranty on heater and the work. James was GREAT. This is my 2nd exceptional experience with Robinson's.

They were misleading over the phone about pricing and when they came out to do the service requested they priced almost $200 more than what we were told. They said we could have some time to think about it... but that every time they left and came back to the house (even if it was the same day...) it would be $89. None of that was disclosed when we made the appointment. The technician was very professional, however. They were also willing to make my experience right by refunding the $89 fee. I was angry at first, but they did the right thing in contacting me to make it right.

They came quickly, seemed to do sound work, charged a lot, and reneged on the agreed fee. We were told when we called the $89 service fee would be applied toward the cost of replacing a kitchen faucet. But it was ADDED to the installation cost. So we paid an incredible $372 for a half hour job. Beware.

Great customer service, fair prices and prompt service even on the weekend