Hot Rod & Yox Plumbing Heating Solar

I was well on the way to thinking I had found the perfect plumber. The first call out was very pleasant with Tyler (a younger fellow) who explained things to me and was extremely helpful and knowledgeable. The second after hours call was ( I believe, the owner) who came out after hours installed a cap, didn’t explain how it worked or what its purpose was. He seemed older and had a no nonsense approach. No talking, just in and out. I was extremely grateful that he came. Two months later had a leak coming from the cap he installed. Called and explained the problem to Tina who sent (I believe owner guy) back out. This was a business hours call out. He told me that it was normal. Then a few days later received a charge of $111. Called their number to see if the charge was necessary and had a once pleasant Tina turn on me and told me it was my own fault for not understanding the boiler system. Tina then proceeded to tell me she will call the plumber and get back to me. I called them back the next day to say that I didn’t want any arguments and just wanted to pay the bill and was told he will waiver the bill but to call someone else in the future. I will not be recommending Hot Rod & Yox in the future.

Tina & Tyler are great. Both are always transparent and honest with me. We went through 2 water heaters in 1.5 years. Both Tyler and Tina went out of their way to try and get the water heater co to pay in full for 1st blown water heater. When the water heater co would not replace blown water heater Tina and Tyler didn’t charge me for labor. Incredible because it was an after hours install. Authentic straight up people.

Fast, efficient, and friendly! Not overly priced either! Thanks Mike!

They took out a tall skinny 50 gallon water heater and put in a new, short, fat 50 gallon heater that had to be shoe horned in the available space. The next day the pipes to the water heater were leaking. The came out and fixed it but blamed the leak on the plumber who had installed the original pipes 8 years earlier. Other than that, the job went ok.

This company spent two days and over five hours in my home trying to fix my furnace and humidifier. Neither were fixed. Terrible follow up and service. Not sure why companies like this call themselves a repair company?