Porter Mud

I would give a negative review but google doesnt let me. The lady's there are rude and when I ask why dont they do online payment they said it's to expensive but the water company literally down the street has online payment. They really need to get with today's times and update their system.

If I could give a negative star rating, I would. The people that work here have no idea what customer service means. Not only is this place stuck in the mid century, being as though they don't offer online billing, but they have no desire to work with the consumer AT ALL. $15 to leave a door tag?!?! That's absurd. Who even uses CHECKS these days?! Very few people, that's who. In this day and age, we shouldn't have to drive anywhere to make a payment in person! I've asked why they don't update their way of doing things, and the only answer I get is they feel it's too expensive for them to offer online billing. Are you kidding me?! I feel like they take advantage of the fact that we as the consumers don't have a choice of service providers. I know people who live on the older side of Oakhurst and they are with Montgomery Co MUD/SUD. They never had any issues AND they offer online billing/payments. I wish Auburn Trails was part of that precinct! Porter MUD is a complete and utter joke of an establishment. They have no sense of compassion or understanding whatsoever. Even mortgage, auto finance, and other utility companies will work with you without penalty if you contact them and explain your situation. Not Porter MUD though. God forbid they accept one payment a day late and wave the late fees. I will be reporting them to the (OPUC) Office of Public Utility Council. And if they can't resolve the issue, then I will file a complaint with the proper regulatory agency who has authority over Porter MUD.

These people claim commpation! I was out of town and my landlord was also. I don't get the bill with it being under his name. So I get back late to find a door hanger that was left the day before which cost $15. The next day at 9 9:30 they came to shut off the sewer. They would not let me go and pay the bill even though I'm less than a mile down the street, so I would have to pay a $50 reconnect fee! It's all about money! Zero commpation! They are friendly when you don't have a real problem!

The ladies who work here are VERY nice. BUT remembering to pay them every month is a hassle. We are in 2018 they should accept online payments, but instead you still have to go by and drop off a CHECK every month. They really need to get with the times here. Other than it being a hassle to pay them, I don't really have any complaints.

There rude