Five Star Plumbing

We were assigned Five Star Plumbing by our warranty company. Our technician, Albert, was very efficient, courteous and professional. He went out of his way to ensure all our plumbing needs were taken care of, and did a great job unclogging and ops checking several drains. Well done and thanks -- highly recommend!

I had my main waterline replaced in December and now here in July it became unsealed and flooded my yard. I have reached out to the company and I'm waiting for closure. This company evaluation will updated and will be based on their customer service. An hour later....Customer service turned out to be awesome thank you to 5 star and thank you to the tech they sent (David). They had an amazing response time and always very professional. Thank you Again 5 star!!

Excellent Service! Very knowledgeable and patient in explaining the details of the work and why. Wonderful wonderful wonderful experience. I would definitely use their service again.

My landlord contacted five star about my bathroom backing up into the shower and not being able to use the toilet around 12:45 pm and it is 9:40 pm. Said He could not come because wife had a baby ( thought there were more than 1 person working there.) Then was told @ 4:25 pm that it would be 45 minutes. Gave them the benefit of doubt that there may be traffic and all but @ 7:51 still no plumber. Was told they are on their way and @ 8:51 still no plumber. The manager called and said they told him they where here , but they where not here so he called them again and they told him they where eating. But mean time We are here with the back up and no access to a toilet .... an Emergancy , but not to them it is at their convience when they will work. Not sure if they are going to show up since they can seem to tell the truth about what is going on. I would never recommend this to company to anyone. Terrible Service.they finally showed uo at 10:27pm. Its 11:23 and the plumber is gone. He said he unstopped the shower but the shower is still stopped up couldn't unstop the toilet because there was no clean out. Manager told him to pick up the toilet and snake it through there but he said I dont have a shop vac or what I need to put it back(wax ring.) How do you come to do a toilet job and not have the 2 main things you need. My problem was not fixed. John told me not to post this on their site because it was not their fault but how can you call your self a plumber when you dont carry what you need for the job you are going out to service. He said it was the managements fault ???? Five star was called to resolve the problem, Management is not the plumber they are... they need to take ownership of their problems not blame others. John also told me that they do emergancy calls to single homes on the weekends not properties.. so if that is the case why was he here? Waited all day to get nothing done!!! Very unhappy with the service... don't even want to give them 1 star.. they deserve a -5

Mike from Five Star came out after America Home Shield sent out Oasis Plumbing to repair my tankless water heater. Oasis said American home shield would not authorize the repair and if it was a circuit board they would repair it for $850..,if the unit was damaged it would be $1650.. I called AHS and told them after 45 minutes to cancel all 4 of our AHS accounts when they asked if I wanted a second company to come out. I said 'Oh Hell Yes' . MIKE fixed the problem with a flipping small fuse!! This company is top Tier and you can count in them!!