DO RITE PLUMBING

They were dispatched after an ac company said it was a plumbing job only to tell me that it was the ac companies task. That was awaste of my time and day American homeshied. Ugh. Finally they sent a different company

Giving one star is a stretch since this is the only option. I had a leak around my water heater. AHS- American Home Shield dispatched DoRite Plumbing. The first visit Demetrius and Phillip came out. Demetrius stayed in the van while Phillip stated he had to see the water leak, therefore I had to wait til it leaked again. It was a few days later I called and, Phillip came out and saw the leak. He stated it was the AC condensation drain. He stated he could unclog it but had to check with Demetrius who so happen to be on vacation in Jamaica, therefore they referred the issue to AC. AC came out and discredited the notion it was AC drain but a main line stoppage( plumbing issue). Do Rite came out again. Phillip and Demetrius tried to place it back on AC. They fast talked about gaining access to the line. Demetrius attempted to tell me the AHS policy to gain access and he gave the option of going through the sheet rock. He adamantly told me AHS can’t authorize per their policy but he would call. He stepped out went to his van and sent Phillip back in to say they would be on hold for 30 minutes, so they would be heading to their next job and left. I received a call from AHS stated Demetrius told them the only way to access is through wooden platform which is not true. This is not someone or business operating in integrity.

The worst experience ever. Scheduled appointment for today between 9:am-1:pm. Received call from LaSonya at 12:20pm stating plumber was running behind schedule but was still coming. 4:30pm no call no show. Called and left message. Received return call from Nicole at 4:50pm stating plumber was not coming due to a situation from earlier this morning. Asked whether or not they had other plumbers or backup plumbers readily available to assist. The response was “I’m calling to reschedule the installation of your hot water heater”. I asked for the owners information but my question was disregarded. Had no other choice but to reschedule for tomorrow. My husband and I took off a half day assuming we would at least work the other half of the day. Unfortunately we both lost 8 hours waiting on services from Do Rite Plumbing that we never received. Very disappointing to know that there are still businesses that scam and practice illegitimately. Will not recommend to “anyone” and most definitely will not use “ever” again. Bad taste that has turned us completely off. Filed complaint with BBB.

Mark Sanchez is awesome! He did several things and was quick! Even was kind enough to explain to my husband how to fix a different sink issue. Very professional and we will def do business with Do Rite Plumbing again! Thanks, Mark!

Eric was great , he called ahead of time arrived on time and was very professional. I had multiple plumbing issues that he quickly repaired or explained. I will call Do Rite again, outside the home warranty and request Eric.