BVS Home Experts

Had my first service call with BVS, with A/C technician Rico. He was very nice, professional, and informative. He reviewed the services done and services recommended. I had a question the day following his visit, and he replied promptly.

I would like to thanks to the management team for their fast and professional response! And special thanks to Rich for taking care of my AC and been such a nice person!

It was great to see Rich again! He used to be the man who came out to my home twice a year to check the a/c and heating but he is no longer in that department, so when he showed up at my home last week to fix an issue I had with the new thermostat installation, I was really surprised. I also knew I could relax; that I was in the best of hands; and that the job would be done correctly. I wish he was still the man who did my biannual checkups though!

Well we called today at 4 and received a call back saying they would be here between 6-8. Received a call back later asking if it was frozen coils, and if so, they could not fix it. So we did the work to see if it is that, and it is not. Called back and they said that they are a membership program so members take precedence and they cannot come out tonight because another call was higher priority. Not sure we want to pay extra for a membership just to get fair service. Disappointed and we called somewhere else.

Great friendly customer service. So glad to reconnect after a few years. Thanks again