D & M Plumbing Contractors

I purchased a “luxury” Emerald home that D & M installed the A O Smith tankless hot water heater. The only problem is that D & M did not put in a bypass valve to clean the coils to maintain the warranty. They won’t return my my calls.

Jay, an employee with D&M came out to change out the shower control in the guest bath. It would not regulate the water temp properly. He was very prompt, very courteous, and very efficient....in and out in less than an hour. No complaints at all, as a matter of fact I would call them again.....and request Jay.

If you need a plumbing job call these guys the best ever

What a terribly-run company! We're forced to use D&M for warranty work, but we've never had a good experience with them. They deferred us to another company for emergency services the first time we needed them. The next time we need them, they didn't have the parts to fix the problem, so they told me to call back in and schedule a follow-up instead of being able to make arrangements with the already on-site employee. They showed up on an unscheduled day when we weren't home and left a "Sorry we missed you" flyer on our door with no explanation of why they came by, then missed our scheduled follow-up the next week. When I called in and complained, they said they'd send someone out after 6pm sometime in the same week so I wouldn't have to take another day off work. I didn't hear back from them, so I contacted them again; this time I was told that they can't schedule anyone after 3:30pm and that they had no record of our prior conversation. Out of frustration, I told them to forget about it and hung up... then, the same night, someone showed up at 6:30pm to take care of the problem. Ridiculously poor communication and organization; it's amazing a company like this can stay afloat!

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