Scotty Plumbing

Scotty's plumbing replaced my water heater tank a few years back. It's time for a new heater. Upon calling for them to schedule service, the lady that answer the phone was unprofessional, not motivated to assist nor earn my my business again. No business should answer the phone by saying "Hello"....they should identify themselves as a business or at least a name. She made no effort to even ask what was wrong or my plumbing needs. Why does Scotty's have no reviews? I went with JARED's plumbing, it was night and day just on the call alone.