AAA Plumbers

I have called 3 different times and every time is its a run around. The first two times I called to get someone to come out they told me they would call me back and never did. Good thing I called around. The funny thing is my company is right across the street from them. Today I call because we need a leak fixed and yet again got the run around. They told me since I don't have an account with them they can't send anyone out, until I set an account up with them. I was never told the first two times that I needed an account to get serviced. So, I was put on hold then I reached an assistant and she asked me who I was waiting for, I then told her accounting (Which they were not in the office at the time I called). I expressed how unsatisfied on there service and I was ready to look else where. she told me to hold on and she will get to the bottom of it and get back with me. So yet again i was put on hold for a good minute until she got back on the line. she proceeded to tell me that she spoke to the dispatcher and the accounting lady was back in her office, her name was Kelsey I believe. so i sat on the phone waiting to be transferred to this lady and the call ended. This was a headache just to get service, found someone else and they our on the way and it took less then 5 minutes to get everything set up. i will never call them again. spend your money elsewhere.

Super friendly staff and great customer service

If I could rate AAA zero stars I would. They have horrible communication, horrible customer service, and they're very expensive. I work for a large Multifamily & Investment company and a lot of my sister properties use AAA for a lot of work needed on their properties. Now we are all going to Best Plumbing. I have called many of times for over a month and never have received a call back in regards to my issues. Save yourself the high blood pressure and use anyone else but AAA. UPDATE: Two weeks ago I spoke with a supervisor Kenny in regards to invoices I had that I was continuously trying to get resolved. He said he was terribly sorry for my inconvenience and he would have them credit it to my account. Well, today I received another invoice it was the same one I was disputing originally. The accounts payable chick (lenann?) was rude. I then spoke with Chuck who was also snippy. They do not take notes on their end to let the others in the office know that they made changes/adding credits to accounts. Still not a good review. Still haven't changed my mind about these people. Overall unprofessional.

I wish I could give 0 stars. I live at the Belvedere Apartments and we have been without water for 12 hours. I asked the plumbers when the water was going to be back on and was told: "sometime tonight". When I asked when tonight, some idiot claiming to be "the boss" got in my face (after he put down his burrito) and said "I said sometime tonight" There are 5 people literally sitting around doing nothing while an entire apartment complex is without water! This is ridiculous! Contractors will get away with whatever you allow them to get away with!

These guys do a great job on lift stations! Pump repair and panel rebuilds are done fast and professionally. I highly recommend these guys!