Roto-Rooter Plumbing & Drain Services

“I just want to thank our technician publicly. It was a weird afternoon. We showed up to my house and right after we got started I found my daughters' cat laying unresponsive on the front walk. Later we learned that the cat had been bitten by a venomous snake. The Roto-Rooter technician quickly got his work done and helped me get out of there ASAP so I could get to the vet. This has little to do with plumbing, but everything to do with everyday life. I appreciate the responsiveness of our technician in a difficult moment. Appreciate the good work and will call y'all again when I have a problem. By the way... the cat is fine... and maybe a little wiser!”

If your having plumbing issues in Tyler don't bother with any one else! We had someone come out and try to clean our pipes to prevent the sinks from backing up but they weren't able to fix it! They said we would need a whole new repiping and it would be $5000! We called roto-Rooter and they came out same day diagnosed the correct problem and fixed it on the spot! They also helped us with our broken disposal and gave an estimate and options on it! We had them out the next day to remove the diapodis and repipe under the sink for around $500 for everything!. I wish I would have called them sooner.

These are professional plumbers and are a delight to work with. The entire staff is courteous and responsive, from the dispatcher to the master plumber, and the general manager. They are prompt, efficient, and “get the job done and done well!” I highly recommend Roto Rooter for serious plumbing needs.

24 hour service only if it’s not weekend and or their on call Plumber services or choose to service your area. No Mineola 24 hour service .

I called This Roto-Rooter two days ago to fix my elderly mother-in-law's kitchen sink drain. I live in the Houston area, and was dealing with this on the phone. I googled Roto-Rooter in Longview and this location in Tyler is the one that came up. I called and talked to a representative and I asked if they serviced Longview and was told YES! I was happy because the one in my part of the state has great service and a $69 drain cleaning deal. I gave them my credit card and was told it would be fixed the next day and a representative would call my mother-in -law to coordinate. Nobody had called her by 3pm the following day as they said they would. I called and was then told nobody would be there until the next day. Nobody called her or me to inform us of this, I HAD TO CALL THEM. They do call my mother in law today, they show up and with out looking at anything say it will cost $250.00 to unclog her kitchen sink. I guess in the Houston area the plumbers are 4 times cheaper. I reached out to Roto-Rooter via the customer service email address they say to use down below in another review for this location. I told them i was concerned with the cost and the communication issues I had. I was told to email someone else, so i did. That person then tells me she isn't the right person to talk to either and that they contracted this job out. If you contract someone else to represent your company shouldn't they be held to the same standards? The bottom line is i feel like i was taken advantage of in this situation, and i highly recommend looking somewhere...make that anywhere besides Roto-Rooter if you live in Longview Texas. I have updated my rating to show 3 stars now instead of 1 as the manager of the store reached out to me. After our discussion i feel like we have come to terms that are fair in this situation and that we understood both sides of the equation.