Benjamin Franklin Plumbing

I was offered a “cash discount” for services, and told I would be charged a “convenience fee” if I opted to use any type of credit card or debit card. To my knowledge this is not legal, you can not pass on credit card fees to the customer. The only thing you can offer is a cash discount. A customer can not be punished for using a credit card by a store, we already pay fees on credit cards. If you don’t want to take credit cards then don’t offer the service. Once I pulled out my check book there was no discount!!! They said the regular price was the cash discount?!?!? Indeed not a discount. This was my quoted price when I called. Proof again that they are illegally adding fees to people using credit cards. I did NOT get the repair because of the hidden fees! I paid the service call only and had the repairman leave.

John and John were there right on time, knowledgeable and very professional. We use Benjamin Franklin for all of our property management plumbing. Great experience.

Very professional. Did excellent work. Had a nice selection of replacement fixtures, which was very convenient indeed.

We’ve been using Ben Franklin Plumbing since we moved to Austin 8 years ago and always been happy with their service. Thanks to John for solving our drain problem.

Service was prompt and efficient and solved my problem. Cost for emergency service and a small dishwasher repair was about $250 — not cheap but worth it under the circumstances of flooding.