Northstar Plumbing, Heating and Air Conditioning

Norstar company is fantastic company as far as service and pricing professional and friendly staff. They’ve done a few jobs for me and my friends and we are absolutely happy to have them in our contacts.

My previous AC company went out of business and was left with a worthless maintenance contract. Northstar called and offered to honor that contract. Doug came out a few days later, checked everything out and told me I had one more free inspection/repair. Very professional and will renew my contract at expiration. Great job!!

Doug showed up a bit late for my appointment. But once he arrived, he took some time to understand my problem, then did some quick diagnostic tests, and determined that I had a refrigerant leak. He then took a cursory look at the furnace and blower unit in the attic and made a speculative assessment that the source of the leak was most likely in the evaporator coil, based solely on the fact that the brand was Allstyle. He said an isolated leak test would take about 6 hours and cost about $1000. Since my AC is almost 10 years old and I have had to do repairs 4 times over the past 5 summers, I asked him to recommend long term and short term solutions. We ended up agreeing that he would add refrigerant just to get the unit cooling again, while I make a decision on what I want to replace it with, all the while hoping that I would not lose all cooling before a new unit can be installed. Doug charged me for 3 lbs of R410A refrigerant at a cost of about $350. However, to my surprise, he did not use a scale to weigh the tank before and after charging the unit. He said his best guess was about 3 lbs, but with this lack of transparency, there is no way of truely confirming how much refrigerant I actually paid for. Based on this lack of transparency and the fact that the quote on the leak test was an aberration when compared to quotes from other pros, I would definitely not recommend Northstar to family and friends or hire them again to do any kind of repair work, outside of routine maintenance inspections. I purchased a one year maintenance agreement from them. So might as well use it, or lose it. 8/1/2019 Update: After posting a negative review about my initial experience, I got a call from Jessica (Customer Service Manager) and we had a good conversation. First, she apologized for my negative experience and reassured me that the satisfaction of their customers is very important. But she did not stop there, she made sure that I came away from the conversation as a satisfied customer. Even the best of companies make mistakes or fall short of customers expectations from time to time. But what truely distinguishes NorthStar from its peers is that they value customer feedback and do their best to make it right. I was just totally blown away with the professional and friendly manner in which this matter was resolved to my satisfaction. I could not have asked for a better outcome. So I will definitely continue to do business with NorthStar and recommend them to family and friends. It is finally great to find a local HVAC company for my future plumbing and HVAC service needs. They are the embodiment of a company that live their values; not just a marketing tag line. You guys rock!

Excellent, efficient and friendly service. I was given unbiased information and left to make my own decisions about which services I would use. Highly recommended.

Joe Ortega came and did a tune up on my AC and was very helpful. He answered my questions and was very polite! Thank you Northstar!