ARS / Rescue Rooter Charleston

I needed some work done in my main bathroom shower. Called to set up an appointment to get an estimate. They were supposed to be there between 9-11 am. They did not show up until 3 pm with no call that they would be late. When they did show up it was the supervisor and he did apologize and gave an estimate that was within reason for the work we needed done. We decided to go ahead and set up for that same week Friday. Was told by him we were going to be first call of the day and he would be there between 9 and 10 am. Well Friday comes around and still no one at 11. We call and they say another technician by the name of Matt will be there in 20 minutes. He finally arrives at 12:30. He did not have the correct work order or even the parts when he arrived. He was rude the entire time he was here. The work he did seems to be up to standard. The attitude of this guy was not professional at all. He stated numerous times about how this job should have been charged as twice the amount it was. That was not my problem. He was here until almost 7 pm in which time he was outside for 30-45 minutes talking with another associate in my yard. Not to mention the times he went out to talk on the phone. The work was good but the personality and punctuality of this company has a long way to go. I give the only 1 star and that is only hoping my faucet last.

John and Travis tolerated the extreme temperature in my crawlspace, to install new ac unit. I truly aprepricate there work and their attitude which was outgoing caring and kind. They both were cool as jewels on such a hot day. Thanks guys!

New unit in mom's house = $430 bill and open water damage to the ceiling and attic. ARS install team hooked up the unit so it heated and cooled at same time! Bills before "energy saving" equipment $120. Oh and they, per the technician to come out for water damage, didn't seal the tubes for moisture. So when it was over-working, heating and cooling at same time, the moisture created water damage from attic to ceiling. The best yet, you ask? ARS won't let her talk to a manager. Hasn't come out to repair their damage and hasn't covered the bill. Oh let's put the cherry on top, NOT EVEN AN APOLOGY!. I truly want you to think about this when you want to trust these guys

This unit it not even 1 and a half years old and I am relying on window units to keep cool. This system came highly recommended by everyone I talked to. Your technicians have done a great job but at this point, I am really disappointed. Window units are good to keep the house cool but they are noisey not allowing a good night's sleep. Disappointed.

Prompt service! I know it's not always possible, but I got same day installation. Water heater started leaking, made a request online with Home Depot. A rep from ARS came by, I was given some options for replacement. Picked one and Tony C. Showed up when promised. Tony Was very efficient and competent, I am very pleased with the install. Would definitely use them again..