Preferred Home Services

We had our first experience with preferred home services this week. We needed to replace our unit and we were looking to get quotes. We planned to get three total but preferred was the second company to come out and we knew we didn’t need to call anyone else. Robert came out and was fantastic. We could tell he really believes in the service they provide so we were sold! Josh was our install technician. The whole install team was professional and courteous. I really trust their work. They worked well as a team and cleaned up after themselves. They took the time to make sure all our questions were answered and were very patient and through with their explanations. We have already recommended preferred to a friend! This company is really embracing the changes in the market and going the extra step to set themselves apart from the competition. We are happy to be customers to this great company!

If there is a secret formula for being an awesome service provider - Preferred Home Services has got it! Wow - from communications to repairs I haven’t seen a company this professional and perfect in quite some time. Highly recommend! Edit (July 2019) Add: Preferred Home Services is incredibly professional, honest and their team has integrity. I have been a customer of Preferred Home Services for over one year - first project water main line break. Their plumbing team is top notch. Needed two H-VAC Units replaced this year and we chose to add a few solar panels. That system is working great and we are truly realizing a discount on our electric bill (thank you Robert) and getting a great tax refund. It's fantastic to have a "go-to" company that is super professional, excellent at communication (texting, calls, emails), in addition to being expeditious and responsive to issues. This week we had a substantial leak from our AC air ducts and Preferred had a team ready for a huge replacement install in two days. Upon opening up the ceilings they discovered the leak was from a pipe burst, and now I can say Preferred is also the most HONEST contractors I've ever encountered. They stopped the install immediately, repaired the pipe, replaced the portion of the AC air duct that was damaged from water, and saved my family over $10K. I want to thank William, Nick and Jonathan for their INTEGRITY. I appreciate their professionalism and decision to do what is best for their customer first.

The service was outstanding.!!!! Easy appointment set-up and showed up ON TIME. Ben Malik installed a new toilet, was professional , and explained every step of the process. Is Preferred Home Services higher than other companies? Yes. But they warranty/guarantee their work and parts and more importantly fixed it right the first time.Will be using them for more plumbing and A/C in the near future. I highly recommend this company. Kudos for doing business right.

I would 100% recommend Preferred Home Services to a friend or neighbor. They were super responsive and great to work with. We had a leak in our hot water heater on a Sunday, and Tina was able to get a technician, Daniel, out immediately. Within 2 hours of finding the leak we had the issue diagnosed and had been given estimates on repair and replacement. The cost was very fair and they offer financing options if needed. Our technician, Daniel, was fantastic. He was patient in explaining the issue and helped in the decision making process. We ended up replacing the unit and he returned the next morning at 8am to begin the work. Such unbelievable service! Our new purchase also includes 1/year of complimentary membership into the preferred home service package which is an added bonus. Thanks for all the help and the great work Tina & Daniel!!

My service tech Ben was friendly, respectful, and new his business. He shared with me what he was doing and what it would cost. Once completed, he showed me what he did and the finished product worked beautifully. I would recommend this company to everyone. And, you’re lucky if you get Ben.