Petro Home Services

My Family has been with Petro Home Service Consistently since 1964! They are Fantastic We even have the same oil burner thats 20 yrs oil and runs like a dream becuase my mother who passed at 100 yrs old paid for Petro Service Program which gives you a yearly cleaning and burner inspection and repair - you may have to pay for parts I dont know But they come out 24/7 and deliver as well any time. The customer service ladies are fabulous! I just cant say enough about this company. I of course have stayed with Petro after inheriting moms house. They also offer plumbing washer dryer repair.. I am NOT A paid reviewer! Hand on the BIBLE! I just happened to see the reviews and i was shocked!? This company is OUTSTANDING. I took care of my mother for the past 10 years so I dealt with Petro myself so i have first hand knowledge. They also give you a Guaranteed RATE on the oil if you sign an agreement to stay with them for 1 Year and this is a great deal because they see what the best oil price is they can get oil that year and then offer you a ceiling price if u commit to 1 year! THIS WILL BE THE BEST PrICE for OIL ANyWHERE. they also have a budget plan if you have good credit is a factor I BELIEVE .. not sure what the qualification is for that because my parents didnt even use credit cards and had NO Credit rating! They paid CASH for everything ..cars, their HOUSE.. but had no credit rating - and PETRO gave them the budget plan.. and then u might have a balance at the end.. I paid extra all year to avoid that.. They are THE BEST.

4AM 2/19/19, no heat. Called Petro. Operator Melissa was kind, polite and sympathetic. 9:45AM 2/20/19, Petro tech was here. He was respectful, knowledgeable and fixed the unit. As a new widow, I am so grateful to work with quality companies.

****update*** THREE calls to me about my review in 5 days...which I still have not rec'd a credit on my account its "pending manager review" so assuming they are holding fixing this as a quid pro for changing my review - which is NOT GOING TO HAPPEN.**** Where do I begin? I have a handwritten agreement from Bob Colardo that clearly states "2 years of service for price of one year" I paid for that 2 year service a year ago. Now I find a 308 charge for a service agreement on my account. Hold times are ridiculous. At 30 minutes on just a regular day. During a cold snap I was on hold TWO HOURS AND FIFTEEN MINUTES. Do NOT NOT NOT use this company unless you like being taken advantage of at every turn.

I had an appointment for a thermostat install today, I ended up waiting for 5 hour (I hour past the window for arrival). When the tech arrived and asked what I needed done, I showed him the smart thermostat I needed to have installed. He informed he was not comfortable, since he had not installed a lot of these(ecobee3) in the past and asked if the company could reschedule the install for a later date. (NOTE): Im not upset with the tech; he did his job, was an honest broker, did not try to shoot from the cuff on the install and provide sub par service; this should not reflect poorly on him AT ALL. I’m disappointed with the local Petro office leadership for not setting their service tech up for success. This purpose of this appointment was clearly expressed to the office that a thermostat install was needed. In all honesty, I’m considering canceling my service contact and switching to Santoro. Pending your reply.

I would not even give them one star but I had to. The service is terrible. I paid them for a service contract and I have called three times for service and never a return call. I had a small oil leak in my basement and they charged me $ 300.oo for some Speedy Dry that I had to clean up and then they called the DEM and reported an oil spill. Once I signed with them they did a Hard Credit Check even though I was paying them in advance via Credit Card with a $ 30 K limit.. I had a Credit Score of 230 which was lowered due to the Hard Credit Inquiry that they did, for what reason, I have no idea!