- Country: USA
- State: Pennsylvania
- City: Conshohocken
- Address: 80 Carland Rd, Conshohocken, PA 19428, USA
- Store
Great and fast service! Because we have a smart thermostat we realized on the way home from visiting family that our heater wasn't working. It was cold and snowy! We called Petro and the service rep encouraged us to schedule a service person to come out even though we didn't know exactly what was wrong yet. They got there before we got home and waited for as to arrive! I was really impressed at this level of service. Our heater was fixed within 30 mins of us being home. Which was a huge relief on a Sunday night and needing to get a kid to bed!
I was very please with the service representative you sent. His name was Chuck and his employee ID is 407. He was very helpful to let me know that the frozen line due to the cold could be avoided by using an additive called Hot 4in1 heating oil treatment both in the fall and after the next refill in the winter. He showed me how to put it in the tank and after he left I went on line and purchased 2 bottles for the future use.
Excellent prompt service. Friendly and knowledgeable repairman.
Allowed us to run out or heatinng oil two days within same week, We ran out ot oul on a Wednesday evening keeping us waiting 12 hours - not giving relief despite our emergency calls. Petri only got us “relief” only late Thursday morning jn the form of a temporary refill they promised would last until Friday morning when they would deliver a full refill. Friday came and wrnt without a full or even partial delivery, keeping us waiting another 12 hours overnight in freezing cold temperatures. . Our daughter has a chronic illness that becomes more dangerous in cold temperaturess. We had to plead the first the time for emergency help but bothTimes are please fell on deaf years. The company representatives were very sympathetic and kind who answered the phone. However the company itself failed to deliver literally and metaphorically. Unless their service increases in quality drastically we will look for another company.
Service technician was professional, knowledgeable, and friendly. Was willing to answer any questions of mine. Would highly recommend Petro Home Services to anyone.
