- Country: USA
- State: Pennsylvania
- City: Conshohocken
- Address: 520 Wood St, Conshohocken, PA 19428, USA
I've called 4 times over the last year. Each time I spoke to a woman, who said that she would reach out to the plumber and get back to me. I NEVER received a call back. Not once. FOUR separate times I called over the span of several months. I can understand once forgetting to not call, but 4 times is a disgrace. Save yourself the time and don't even bother calling. You'll be lucky to get a call back.
Masciantonio has been our goto plumber for many years on our rental properties in Bridgeport. My wife and I had been very happy with their service. The last time we had them come out to do a job to move some pipes in a kitchen remodel. The technician was not someone we had ever seen before. He didn’t ask questions and just did his work turned the water on and caused damage to the rental unit on the first floor. Water was spraying everywhere, in the walls, down through the ceiling. I called and talked to the woman that used to always answer the phone and she said the owner would call me back to discuss. He never called. My wife and I have been calling them over and over for new jobs leaving messages and never get a call back. We’ve been loyal customers for years. I don’t know what’s going on but lately we’re very unhappy with them. We have backflow valves that need to be tested by the 12th of June and they just won’t return our calls or voicemails. I used to recommend Masciantonio to everyone that asked for a plumber. I can’t do that anymore unfortunately.
SIMPLY THE BEST! BETTER THAN ALL THE REST!
I have never had a better experience with a plumbing company. Masciantonio plumbers are very knowledgeable, kind, and courteous. As someone who does not know much about plumbing, they took the time to talk me and my family though what they were doing. As this was a larger project, I shopped around for quotes and Masciantonio quoted me a fair price that they stuck to.
Called them very slow to respond, tech wasn’t well trained couldn’t solve my problem.