Central Heating & Plumbing

Issue with technician lying about what he told me over the phone while at rental house that we own. . And also the office person lied as well. We had a maintenance contract and they tried to charge me labor which should have been included in the service agreement, even on weekends. The technician first tried to tell me the person who installed the thermostat did it wrong - which was BS because it was a very experienced furnace guy who did it - there are only 2 wires that hook up this thermostat & if it was installed wrong it wouldn’t have worked at all from the beginning. Also he said he told me over the phone while he was there that I would be charged $185 in labor because a thermostat wasn’t part of the service agreement - which was NOT true because I would have told him to come back on Monday to do it (it was a Sunday & wasn’t that cold) & there is nothing in the service contract about replacing a thermostat - which only takes about 15minutes to swap out. Then when I told the office girl that the tech told me no such thing, she tried to tell me that she “pulled the recordings of the phone conversations” - to which I replied “Wow, really ? Because you do know that it’s against the law in PA to record a conversation without both parties knowing ?” And then she said “ well it wasn’t us it was Verizon” , and I said “well if that’s the case the FBI would be very interested in Verizon tapping phone conversations”. She backpedaled from there after which i said never mind I am finding another company and I hung up. Interesting. A guy on Facebook would used to work for central told me Also I spoke to someone who used to work for Central- he said “I worked for them for years. Labor is free no matter the time of day. If you have a paid plan service your thermostat is included no matter who put it in” Keep in mind I do realize parts must be paid for, but there should have been NO charge for labor. One other interesting thing to note is that we had called Central 6 years ago to get a quote on a brand new furnace & AC. The salesman tried to sell us a unit that wasn’t right for the size of our house- he was basically trying to unload it on us (it had been ordered for someone else who cancelled the installation )

Debbie & Fran, Just a quick note of appreciation for Ashley and Matt.

Brandon was extremely professional.

Very helpful and friendly

I was incredible impressed with the knowledge, punctuality, and performance with this gentleman. He was honest, to the point, and did fantastic work! I would 100% recommend him, and the organization he works for as well as will constantly continue to use them! He was honest and fair. He came in and got the work done fast, His work was 100% quality!