Roto-Rooter

I was extremely impressed with the compassion the service guy, Cory, showed. He did everything within his knowledge to unthaw our main water line that was frozen 35feet away from the house (first time in 20 years). Despite numerous attempts and multiple calls to the home office, they couldn't get it to thaw. He left that night with a suggestion that I tried the following day and a half until it finally thawed out. Even though they came up with a last resort, we all wanted and did avoid, digging. He truly showed commitment by follow up calls with us over the next 2 days and offering yet more encouragement. I could tell he took it personally and wanted success. I'd also like to add that he came within 2 hours despite the very bad driving conditions, unlike a competitor that put us off for a day and a half then said the roads were to bad but if I wanted to make it an emergency, they send someone. Really???? We'd like to thank Cory, Ron and Roto Rooter for their commitment.

RIPOFFS!