Drain Away Rooter

Shane and his crew replaced a broken backwater valve and pipes due to a root infiltration on our property. I was very impressed with their professionalism and knowledge. Shane took his time explaining every part of the process with me and put me at ease on this unfortunate project we were faced with shortly after moving into our new house. We will definitely be giving them a call with any plumbing projects that pop up in the future.

We called in a panic on Saturday afternoon before Christmas. Matt came over off his day off and spent 3+ hours diagnosing and remedying our issue. Great attitude, competent, good communications. Calming presence in our household crisis. While we hope not to repeat this event -- would definitely call them again. Thanks!

We had our sewage pump go out on a weekend, thus no usable of toilets or water going down the drains. This company made time for us on a Sunday to assess the issue and also helped us fix a very complicated pump failure. They sent out Troy a very knowledgeable pump drainage man who also guided us on what we needed to do to get our home up and running asap. On a Monday, they changed the schedule around to fit in our urgent matter! Kyle was also very nice and helpful on the phone and aided in our scheduling! We will be using them again!!

They deserve 0 star. No service attitude what so ever. Scheduler, Heather, was very rude and not responsible on the phone. She in fact even hung up the phone. We scheduled with them and specifically asked the plumber to calls us so that we can lead him/her to the apartment. The plumber didn't call us and went into the unit by himself. We don't even know what kind of work was performed. Poor communication and rude people.

Shane turned a very frustrating experience into a very pleasant one with his understanding and customer service. He refunded me $200 more than he originally told me he would do. Even though they couldn't fix our problem this time, I would recommend them to others. They do right by the customer, and Shane is great. Thank you very much!