Gary's Rooter & Plumbing LLC

After taking full payment, a year ago now, the work they got paid to do is still not finished. Today I was told they weren't coming back out to finish either! All my plumbing lines are laying on the ground under the house, they didn't secure them to the house like they are supposed to or insulate them like they said they'd do, my kitchen drain goes downhill then back uphill so there's no way for the waste water to drain properly and another line that was supposed to be changed out never got done. I was never given the CCB forms that are supposed to be handed out by EVERY licensed contractor, nor did they bother to get a permit for the work they were doing. I recommend that you steer clear of this unscrupulous, hockey outfit!

Water heater was leaking Gary's came out and looked at it, them purchesed a new one and installed it same day. Gary's plumbers were very friendly and courteous with reasonable prices.SAME DAY SERVICE.

We called Mary to replace our faulty hosebib. We had nothing but problems from the start. Scheduling was a nightmare! We manage the property from 2.5 hours away, so meeting in person was out of the question. It was pretty straight forward to get into the house. Mary just had us at the bottom of the list and could not give me a concrete date and time for installation Once on site they replaced the hosebib. I requested to have the waterlines under the house insulated (They were not). I asked for photos of the completed work so I could see (none were sent). She was very speedy on the invoice, which I paid with Credit Card. After I was finally able to get out to the property, I looked over the installation. No insulation was put around the pipes like I asked. The hosebib was not mounted flush to the wall. The hosebib was not secured in any shape or form. I slid the plastic gromet back in order to hide the gaping hole that went into the crawl space. When I reached out to Mary. I got a response after the 4-5 try. They said they would have it fixed in 3 days. It was not. I have not heard back from them in any way shape or form. I ended up having to dispute the charge on my credit card, and now have to figure out how to fix this situation that should have been done right from the start. They charged me $300 to replace the hosebib, and this is the result. STAY AWAY!!! If i could have given them 0 stars I would have. I truly hate having to give a bad review on a small business, because when you are trying to grow, customer satisfaction is key. I should have read the previous reviews and not even bothered.

They missed two appointments, I was given a 2 hour window and I took time off work both days to be home to fix a plumbing emergency. They didnt show up, currently in a 100°+ heatwave and no water in my home for 2 days. I called someone else and they gave me a half hour window and a guarantee they will be there. Dont count on these guys.

Used for a business, paid with credit card, corporate paid with check. Cannot get a refund. Mary just states repeatedly that she'll talk to Gary about it. Steer clear of this group. Shady!